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Supervisor, Operations - Hospice & Palliative Care

Corewell Health
United States, Michigan, Grand Rapids
Apr 05, 2025
Job Summary - Supervisor, Operations - Hospice & Palliative Care This position is the first level of leadership whose responsibilities include leading people, removing roadblocks, building a collaborative environment, operating as the subject matter expert and communicating production and quality metrics. Essential Functions - Supervisor, Operations - Hospice & Palliative Care Provides team members with guidance, regular feedback, and coaching/corrective action related to quality measures, production standards, SMART goals and behavioral competencies. Responsible for interviewing and hiring new employees. Monitor and prioritize daily workload for team members within specific business area of department. Develop, maintains and facilitates daily/weekly cross-functional huddles related to our MDI (Managing Daily Improvement) boards. Develops and maintains policies, training materials and standard operating procedures related to the specific business area or department. Identifies, documents, tracks and communicates opportunities for improvement within specific business area or department. Operates as the subject matter expert and represents business are or department in PMO projects, VSA's, RIE's and other various meetings, emails, phone calls and customer inquires. Tracks, trends, analyzes and communicate known systemic quality and production issues and works with the appropriate teams/individuals or leaders to identify short and long term solutions. Qualifications - Supervisor, Operations - Hospice & Palliative Care Required High School Diploma or equivalent or equivalent Preferred Associate's Degree or equivalent Business Administration or Business Management 3 years of relevant experience Skills, knowledge, abilities typically gained through 2+ years of related experience Required 3 years of relevant experience in group or product configuration/claims processing/operations in healthcare Required 2 years of relevant experience in leadership Preferred Physical Demands Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 5 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 5 lbs Pushing Force > 5 lbs: Seldom up to 25 lbs Pulling Force > 5 lbs: Seldom up to 15 lbs Sitting: Frequently Standing: Occasionally Walking: Occasionally Forward Bend - Standing: Seldom Forward Bend - Sitting: Seldom Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Seldom Squat: Seldom Supine Lying: Seldom Stair Climbing: Seldom Crawling / Kneeling: Seldom Driving: Seldom Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently Visual Acuity [None = No; Seldom = Yes]: Seldom How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Continuing Care - 1239 E Beltline - Grand Rapids Department Name Shared Services - Hospice - CHW Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:00 a.m. - 5:00 p.m. Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.