Sr Support Engineer

Description

Join the dynamic and international team at bioMerieux, a worldwide leader in In Vitro Diagnostics. Our "R&D - Systems & Data Integrated Solutions" entity, composed of approximately 250 people, whose mission is to design, develop, and support bioMerieux's software solutions.

As a Support Engineer for the CLARION solution, you will bring your functional and technical expertise to a team of about 20 people. CLARION is a secure analytical Cloud solution that provides a comprehensive view of collected laboratory and clinical data, translating this data into actionable information visualized on easy-to-use dashboards.

FULLY REMOTE

Main Responsibilities:

• Provide Level 3 support for CLARION (anomalies investigations) and act as the interface between Level 2 support (Global Customer Service) and Level 4 support (Software Development) while respecting established procedures.
• Participate in the development and implementation of small product evolutions.
• Provide KPIs on the deployment of the solution.
• Train other CLARION support engineers.
• Write service manuals.

Qualifications:

• 5+ years of experience in a technical role supporting complex systems.
• Preferred knowledge in analytic solutions.
• Familiarity with ALM (Application Lifecycle Management) software, preferably Helix (formerly Test Track Suite) from Perforce.
• Scripting experience preferred (Python, SQL).
• Strong leadership and communication skills.
• Ability to work autonomously with good organizational skills and initiative.
• Adaptability and understanding of the bioMerieux industry.

Why Join Us:

• Be part of an innovative and collaborative team.
• Contribute to cutting-edge solutions in the healthcare industry.
• Opportunities for professional growth and development.

If you are passionate about supporting innovative solutions and have the skills and experience we are looking for, we would love to hear from you!