Program Manager

Description

PROGRAM MANAGER

Regular Full Time

Management

Claymont, DE, US

Apply Salary Range:$60,000.00 To $80,000.00 Annually

\"Program Manager-Mental Health Group Homes

The MHGH Program manager is the supervisory and administrative leader that directs compassionate care and assistance to severe and persistent mental illness paired with behavioral health challenges who require assistance to achieve their fullest potential. The Program Manager is responsible for directing the daily operations of multiple residences that allow the persons we serve to live independently; ensure their wellness, health, and safety; and provide the managerial oversight necessary to operate within budgetary parameters and comply with all policies, procedures, and regulatory requirements. The Program Manager directs the interdisciplinary teams that provide the necessary services to meet the environmental, physical, psycho-social, and personal needs of the persons in our care. The Program Manager advances the mission of organization by promoting a culture of compassion, hope, service, and collaboration and works effectively with staff to achieve these goals.

Excellent Perks and Benefits: Medical, Dental, and Vision benefits

401k, Life, Disability Insurance

Generous Paid Time Off (PTO)

Paid Training, Career Advancement

A Great Team Environment

Competitive Wages

Wellness Program

Duties of the position:

* Provides supervisory and administrative oversight to ensure the success of Mental Health Group Home residences and programs, including compliance with all regulations, agency policy and procedures, and budgetary limits.

• Works collaboratively with their direct reports to ensure the appropriate staffing per the regulations and to include monitoring of time over and under in each of the respective geographies.

* Directs the staff in the provision of program activities that enhance independence, dignity, and social responsibility, based on the individual's treatment and/or recovery plan.

* Participates in the hiring, supervising, training, and, when necessary, disciplining of direct care staff.

* Contributes to the development and implementation of training and other staff success activities.

* Assesses staff competence and develops individualized, person-centered training to improve the delivery of services that promote the safety and well-being of individuals we support.

* Monitors and ensures program compliance with the policies and certification standards for DSHAM, Division of Health Care Quality and PROMISE as it applies to neighborhood group homes.

* Oversees, in collaboration with the Director, the provision of services (nursing, direct care, behavior analysis, mental health) and consumer response to treatment interventions with a focus on required documentation in the electronic record.

* Provides quality assurance by regularly reviewing environmental conditions, personal spending records, medication records, Client Oriented Records, and information entered in the electronic record.

* Assists the Director with evaluating referrals for residential services.

* Coordinates with the Director to establish new development for neighborhood homes.

* Reviews support needs of individuals served in the neighborhood homes, annually or as requested, to assist with determination of adequate funding provided.

* Assists the Director in providing the necessary documentation for rate adjustments, request for alternative placements and other financial and programmatic decisions.

* Communicates effectively with the Regional Director and other team members to guarantee consistent and cohesive delivery of mental health services.

* Provides after hours, when necessary and response to address emergent issues for the mental health group homes.

* Creates and maintains an environment which fosters team decision making and treatment planning whereby each member is held accountable for team decisions.

* Attends agency-wide Performance Improvement, Incident Management Review and Committee meeting and Clinical Care Committee meetings as requested or necessary.

* Adheres to all laws, regulations and internal policies regarding abuse, neglect and mistreatment, management of consumer funds, ethical behavior, confidentiality, and privacy

* Performs other duties as requested or assigned, verbally or in writing.

Other Necessary Responsibilities:

* Problem Solving: Ability to recognize when something is wrong, or is likely to go wrong, and take the necessary actions to prevent or mitigate the problem. Demonstrates sound judgment by gathering and analyzing information skillfully and taking appropriate and timely actions regarding questionable findings or concerns.

* Leadership: Facilitates organizational change through best practices and the use of data; has the ability to understand, relate with, and adapt to different cultural settings; and demonstrates good judgement and maturity.

* Team work: Committed to both organizational goals and team objectives. Has a good relationship with managers, peers, and supervisees, and is willing to support colleagues.

* Inductive Reasoning: Excellent observation skills and the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

* Written Communication: Ability to communicate effectively in written form including, editing work for spelling and grammar, present numerical data clearly, concisely and accurately.

* Oral Communication: Ability to orally communicate with others, including providing direction and feedback, exchange of information and ideas, explain complex concepts and processes, utilize effective non-verbal skills, ask insightful questions, and persuade others.

* Active Listening: Ability to listen and restate back what has been said, confirming that the needs of the person served are understood. Ability to ask questions to assess needs.

* Adaptability: Ability to multitask, prioritize, and adapt to changes in the work environment; manage completing demands and ability to deal with frequent change, delays or unexpected events; and ability to work under emergency conditions, when applicable.

* Dependability: Ability to consistently report to work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance.

* Time Management: Ensure that tasks/duties/activities, projects and goals are accomplished in an accurate and timely manner.

* Attention to Detail: Ability to process detailed information effectively and consistently.

* Stress Tolerance: Recognize crisis situations and react to such in a calm, mature manner; accept criticism and deal calmly and effectively with high stress situations; and the ability to identify, react to, and report security concerns.

* Ethical Decision Making: Ability to make sound judgments consistent with the Connection's policies, procedures, and code of ethics.

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies.

Apis Services provides equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.\"

Requirements

Required Education and Qualifications:

Professional Credentials

* Valid Delaware driver's license with one year MVR (motor vehicle record)

* CPR and First Aid Certified

* Obtains all required training, skills, and certifications required by the organization, accreditors, regulators, and contractors.

* Ability to pass a background check and drug test

Education and Experience

* Bachelor's degree in rehabilitation, mental health, or human services field preferred.

* 5 years of experience working with adults with intellectual, cognitive, or psychiatric disabilities

* 2 years of experience in leadership or supervisory position

Additional Qualifications:

Computer knowledge of MS Office, and other HR applications is a plus, not required.

Possess strong verbal and written communication skills.

Must be proactive, organized, and possess great follow-up skills.

Must have the skill/ability to collaborate, partner with, and provide exceptional customer support to a variety of affiliate partners within the organization.

3 years of motor vehicle record and a valid DE drivers license

Problem solving skills