Service Advisor - Business Systems

Milton CAT is seeking a highly driven person for our Service Advisor role to work at our location in North Syracuse. This candidate will work within the Service Organization to support software, process, communication and technologies being utilized for both internal service technicians and customers. This position is well-positioned for further growth opportunities and advancement within the company.

Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.

Pay Rate: $60,000-$70,000. This is a salaried position.

Benefits include:

Paid Time Off + 8 company paid holidays
• Medical, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement - available to FT employees with 1 year+ of service
• Additional supplemental offerings and discount programs
• Employee Referral Program

• Promote and support efficient use and adoption of business systems for employees and customers
• Recommend process/procedural changes, and help drive service-related process changes throughout the department and organization
• Provide front line support of service employee computer technology and software applications.
• Develop documentation to support processes.
• Provide training on current systems, upgrades and new software implementations.
• Work with the IT department on computer problem resolution.
• Complete Business system testing
• Flexible to work after hours when needed to meet customer needs.
• Performs related duties as assigned.

• Bachelor's degree in business or related studies.
• Knowledge of Information Technology and business process analysis.
• Experience with computer setup (hardware/technical) and software installation.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Basic math skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Must be able to work in a dynamic, fast paced service environment.
• Occasional travel typically within Milton CAT territory, must possess valid driver license.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug testing are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.