Software Engineer (ServiceNow)

Nintendo of America Inc.

About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Washington, Nintendo of America (NOA) serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/.

Team/Job Summary: Within NOA IT's Infrastructure & Operations department, this position is responsible for supporting development in the ServiceNow platform and providing corporate support for internal Nintendo of America systems driving service catalogs and automation workflows at the request of both IT and the business.

DESCRIPTION OF DUTIES:

* Analyzes requirements, decides on technologies, and designs solutions to meet organizational needs.

* Implements systems ensuring high quality, security, and performance.

* Designs and performs appropriate testing of software components.

* Maintains existing systems by adding/updating features, addressing live-site issues, improving reliability, etc.

* Troubleshoots systems, investigating and addressing root causes.

* Ensures work is compliant with company policies and internal controls.

* Supports teammates through mentoring, providing guidance, processes documentation, etc.

* Provide on-call support as needed.

* Designs and deploys enhanced process and technology solutions, supporting the operational requirements and/or strategic initiatives.

* Develops technical specifications and configuration of applications and integrations.

* Develops and modifies technology systems, addressing functional, performance, security, quality, operations and monitoring needs.

* Creates detailed test scenarios, performs testing and analyzes results.

* Collaborates with team members to define the functional and technical needs of an organization and recommend solutions.

* Communicates the status of the work, progress and obstacles to the team.

* Supports product customers in supporting development needs in specific focus areas.

* Documents all technology changes through appropriate change control.

SUMMARY OF REQUIREMENTS:

* Bachelor of Science degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, Information Systems, Industrial Engineering, or related field; or equivalent combination of education and experience.

* Minimum of 3-5 years of related field experience with web development and API integrations with emphases on ServiceNow platform.

* Excellent organizational and decision-making skills.

* Knowledge of ITIL framework and best practices.

* Experience with web development and API integrations with emphases on ServiceNow platform.

* Proficiency with ServiceNow development, such as scripting, workflows, flows, plugins, and integrations (Ex. Azure Active Directory, Microsoft Teams, Rubrik, AWS, etc.)

* Strong understanding of loosely coupled/modular/reusable design principles

* Strong understanding of programming flow conventions/logic

* Understanding of structured data in web payloads, working and integrating with web service interfaces: REST, GraphQL

* Expertise in JavaScript/TypeScript/Node.js

* Experience working with source control and version control systems.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is HYBRID in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.

This position includes a base salary range of $114,000 - $205,000 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information

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