Financial Center Service Associate

Responsibilities:

Assist customers by processing a variety of financial transactions efficiently and accurately according to established Bank policies and procedures

• Open new accounts, including but not limited to checking, savings, CD's, IRA's, Business
• Process maintenance, operations and correspondence for new and existing accounts
• Consistently meet customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty

Perform duties of Financial Center Teller

• Balance cash drawer daily in accordance with established policies and procedures
• Assist with balancing vault and ATM as needed
• Provide account services to customers by receiving deposits, verifying cash and endorsements, cashing checks, accepting savings deposits and withdrawals while maintaining alertness for forgeries, stop payments, fraudulent items, and false identification.

Actively participate in meeting financial center sales goals

• Acquire, expand, and retain client relationships with existing clients and prospects to achieve target objectives
• Participate in weekly coaching sessions with financial center leadership
• Conduct discussions with existing clients and prospects to understand background and identify banking needs through effective profiling; clearly communicate potential solutions
• Participate in workplace banking events
• Cross-sell all products and services to meet clients' needs and achieve strategic objectives and retention goals
• Refer to other lines of business in order to expand new and existing relationships

Demonstrate knowledge and understanding of teller and new account systems; maintaining technical expertise of current products

• Maintain the required knowledge of products, services, policies and procedures, and other compliance requirements that pertain to the Retail Bank
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Obtain legal documentation and all required customer information in compliance with the Bank's New Account Opening Policy, the Bank Secrecy Act and the US Patriot Act's Customer Identification Program

Qualifications:

Education Requirements

• High school diploma or equivalent education certificate (GED)

Minimum Experience

• Minimum of 6 months of teller experience
• Minimum of 6 monthsof newaccountsexperience (with a bank), required

Knowledge, Skills, & Abilities

• Knowledge of financial products, services, procedures, policies and appropriate regulatory issues relating to daily job functions
• Ability to complete routine transactions with limited supervision
• Strong organizational, interpersonal, communication, and customer relation skills
• Attention to detail and mental concentration for accurately performing tasks
• Ability to balance multiple tasks simultaneously
• Ability to handle frequent interruptions
• Ability to follow standard operating policies and procedures
• Proven ability to identify customer needs and tailor features and benefits of products/services to customers with differing needs
• Ability to make personal connections, engage and educate customers, ask open-ended questions and use listening skills to establish trust and build lasting customer relationships
• Computer proficiency with working knowledge of Microsoft Office Suite applications, required
• Ability to adapt to changing work environment
• Ability to work during branch hours of operation
• Meticulous attention to detail and time management
• Strong team player
• General knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements
• Position requires lifting, carrying, or moving heavy items. Must be able to lift up to 25 lbs.
• May be required to sit or stand for long periods of time