Intern, Clinical Quality

GEHA (Government Employees Health Association, Inc., pronounced G.E.H.A.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees.

GEHA has one mission: To empower federal workers to be healthy and well.

Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, GEHA empowers health and wellness by meeting its members where they are, when they need care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization.

Program begins June 9, 2025 and will conclude August 15, 2025

This role will provide students a hands on experience working with the Clinical Quality team in supporting and implementing quality improvement projects to enhance member outcomes, and quality of care. Areas of focus will include data analysis, process improvement and quality assurance.

Additional duties will be determined by the department sponsor.

Key Duties:

• Assist with the implementation of quality improvement initiatives and data consolidation.

• Collect, analyze, and interpret data to identify areas for improvement.

• Support the development and maintenance of quality metrics and key performance indicators (KPIs) and dashboards.

• Assist with the maintenance and update of clinical quality documents, including standard operating procedures (SOPs).

• Contribute to the development and delivery of quality training programs.

• Participate in cross-functional team meetings and projects.

• Assist in the development and implementation of quality improvement tools and techniques.

Requirements:

• 3.0 overall GPA

• Must be team-oriented, possess a positive attitude and work well with others

• Strong verbal and written communication skills

• Good analytical skills

• Detail oriented

• Demonstrated initiative both independently and within a team

• Proficient in Excel, Outlook, Word and PowerPoint

Potential Projects:

• Assist in the development and implementation of cervical cancer screening project

• Development of data design for HEDIS projects associated with Statin Gaps and FUM Gaps

• Data analysis of vendor performance related to Kit programs for COL

• Reporting design and analysis of Emergency Department Project

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, & drug screen, in compliance with any applicable laws and regulations.

Work-at-home requirements

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

• Competitive pay/salary ranges
• Incentive plan
• Health/Vision/Dental benefits effective day one
• 401(k) retirement plan: company match - dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program

Please note that the salary information is a general guideline only. GEHA considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. Our diversity drives innovation deepens connections and strengthens our organization.

GEHA is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.