Ticket Assistant - Athletics

The department of Athletics at West Virginia University is currently accepting applications for a Ticket Assistant.

About the Opportunity

This position will support ticket sales operations, goals and objectives by selling and distributing tickets to all athletic events; meeting customer needs; providing information; processing payment and resolving problems.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
  
• 13 paid holidays (staff holiday calendar)
  
• 15 annual leave (vacation) days per year or more based on years of service (employee leave)
  
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
  
• WVU offers a range of health insurance and other benefits
  
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
  
• Wellness programs

What You'll Do

• Generate revenue and service customers by transacting ticket sales by telephone, mail, and walk in service as well as at home athletic events.
• Responsible for tracking, submitting and reporting all complimentary and taxable tickets for all revenue sports.
• Create and maintain all football parking event online sales including control of inventory, sales, online updates, mailing and balancing year end reports.
• Create new customer accounts by recording account information or maintain existing customer records by updating account information.
• Maintain customer satisfaction by providing athletic ticket information; attract potential customers, and retain existing customers, by answering questions and/or providing related customer service. Advise customers by providing information about cost, seat location, delivery of tickets and payment.
• Resolve problems related to transactions and/or seating, such as seat locations, lost or misplaced tickets, and other customer complaints, by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Responsible for administering all ticket events for two assigned sports. Serves as the primary contact for all ticket operations aspects related to assigned sports (internal and external).
• Contribute to sales effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
• Document sale by entering transaction into computerized ticket system. Collect revenue by receiving and processing payments, total purchases, process checks, cash, and credit cards. Maintain financial security by following internal accounting controls and established policy and procedures. Verify accounts by reconciling statements and transactions.
• Prepare transaction forms by preparing money, tickets, cash registers, and teller transaction forms for all events.
• Perform other job-related assignments as assigned by the Assistant AD/Ticket Operations and/or Director of Ticket Operations.
• Report directly to the Assistant Director/Ticket Operations; must also work closely with others to carry out the philosophy and objectives of the intercollegiate athletic program.
• Maintain knowledge of and comply with all rules, regulations, policies and guidelines of West Virginia University, the Big 12 Conference and the NCAA; must adhere to NCAA Bylaw 11.1 Conduct of Athletic Personnel. Failure to adhere to these policies will result in appropriate disciplinary action including possible suspension and termination.
• Represent the University on the highest professional level with dignity, integrity, and strength of character and will exhibit ethical behavior; must respect the rights and dignity of individuals with sensitivity to problems that may arise from racial, ethnical and sexual orientation differences.
• Manage sensitive and confidential information related to student-athletes, coaches and staff utilizing discretion and correct decisions. Failure to use proper discretion at required level could result in major and significant embarrassment to the University and/or have a significant impact on image, revenues and eligibility of student-athletes.

Pay Grade: 15

• Associate degree required.
• Minimum of one (1) year of experience involving:
• Experience in business operations or customer service is required. Ticketing experience is preferred; accounting experience is preferred; Experience with Paciolan software systems is preferred.
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Knowledge, Skills, & Abilities

• Maintain high standard of ethics and integrity related to intercollegiate athletics
• Knowledge of NCAA Division I intercollegiate athletics
• Strong working knowledge of NCAA and conference rules, regulations, policies and guidelines and the ability to apply those rules
• Demonstrated knowledge of ticket operations
• Exhibit strong creative, organizational and interpersonal skills
• Demonstrated knowledge of correct English, grammar, spelling, punctuation and sentence structure.
• Maintain knowledge of state and University policies and procedures
• Demonstrated ability to communicate in English complex information or instructions
• Ability to function professionally under high stress and confrontational circumstances
• Ability to independently plan, organize work, and manage multiple tasks for extended periods of time
• Proactive attitude towards work and assignments
• Demonstrated ability to maintain and develop personal contacts with outside groups, i.e. fans, donors, sponsors, University community
• Demonstrated interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Demonstrated knowledge of record keeping and adherence to schedule
• Demonstrated ability to drive and travel via motor vehicle
• Ability to maintain proper unit punctuality standards, work extended hours including nights and weekends (often with extensive walking and standing)
• Demonstrated ability in telephone skills (multiple lines) and etiquette
• Demonstrated knowledge and understanding of cash handling procedures and demonstrated ability to handle multiple cash transactions
• Knowledge of customer service standards and procedures

Physical Demands & Physical Coordination

• Light physical effort required involving long periods of standing, bending and/or stooping; periodic lifting of moderately heavy items (25-50 lbs).

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.