Supervisor, Maintenance

Supervise Maintenance Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities. Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Supervise a team of Maintenance Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictate
• Actively support all efforts to optimize network performance and reliability to ensure continuous customer satisfaction
• Ensure responsiveness and first time resolution of line problem escalation work orders, while adhering to company quality and safety standards
• Regularly observe and mentor employees regarding safety, quality, productivity and individual growth
• Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed
• Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback
• Ensure staff has and maintains necessary company-issued tools and equipment
• Monitor current procedures and tests performed to ensure compliance with FCC standards
• Plan, implement and successfully complete small projects including: annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc.
• Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as needed
• Effectively interface with third party vendors Operate Company vehicle in a safe and responsible manner
• Adhere to industry specific local, state, and federal regulations, as applicable Instill knowledge of all company products and services Maintain records and documents in accordance with company policies and procedures
• Establish positive employee relations through effective communication and ongoing support
• Know, understand and follow company policy
• Perform other duties as requested by manager

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Basic knowledge using software tools to support the current operations

Knowledge in basic network devices and network appliances

Advanced knowledge of HFC Distribution Network

Moderate knowledge of IP Networks

Moderate knowledge of Headend operation and Customer Premise Network

Basic knowledge of Company products and services

Ability to drive Company vehicle in a safe and responsible manner

Ability to travel (including during inclement weather) to and from assigned territories and company facilities

Ability to work outside for extended periods in any season and/or during inclement weather

Ability to operate appropriate computer or test equipment associated with position (e.g. RF and Optical test equipment) Valid driver's license with satisfactory driving record within Company required standards

Required Education

Associate's degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Required Related Work Experience and Number of Years

Construction and/or maintenance of optical and coax distribution networks or equivalent work experience - 4+ Supervisory experience in a technical environment or equivalent work experience preferred - 1+

PREFERRED QUALIFICATIONS

Preferred Education

Preferred Related Work Experience and Number of Years

Supervisory or leadership experience - 1+

WORKING CONDITIONS

Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold

Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions Work in commercial or factory type environments

Work outdoors in all kinds of weather and at all times of the day or night

Work performed near power lines and electricity

Work and travel in inclement weather Some work may be performed in an office environment

Work performed at various heights above ground on telephone/power poles

Some out of town and overnight travel as the business needs dictate

Occasionally required to work overtime as the business needs dictate

Ability to work weekends as the business needs dictate

PHYSICAL AND MENTAL REQUIREMENTS

Physical Requirements

Ability to use all types of manual and powered hand held tools, such as drills, hammers, wrenches, screwdrivers

Ability to accurately take measurements and apply to position tasks

Ability to safely use weight-bearing equipment within the maximum weight limitations of that equipment (such as aerial lift, safety harness, gaffs and ladders)

Ability to carry, climb and operate extension ladder (approx. 32 feet high and 90 pounds)

Ability to perform job from high places (i.e. poles and roofs)

Ability to differentiate between different sizes and colors of wires

Ability to work with small components and wires to make cable connections

Ability to make cable connections in tight spaces by bending, reaching, twisting

Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment and tool belts

Ability to work while standing 50-70% of the time Ability to use handheld communication devices and applications

Mental Requirements

Ability to communicate effectively with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to handle multiple projects and tasks

Ability to supervise, mentor and motivate others

Ability to complete documentation accurately

Ability to maintain confidentiality

Ability to prioritize and organize effectively

Ability to use personal computer and software applications including Microsoft Office