Parking Office Manager

This position supervises the overall accounting operation including accounts payable, cash handling, department recharges, and ensuring compliance with department fiscal policies and procedures. This position oversees and manages the administration of the Parking, Transportation & Fleet Services Office and is responsible for the planning, supervision, and program management of front counter and support operations. The position coordinates workforce administration, communication, as well as financial and internal controls. Incumbent oversees front office sales activity, payroll deduction processing, special events, cash and credit card collections and reconciliation, citation management, adjudication, and payment processing. This position collaborates with management for financial planning, cost analysis, process improvement, and management of department accounts. The Incumbent will review current office and customer service operations to identify areas for service improvements. The position is responsible for managing the daily operations (planning, coordinating, directing and supervising the activities) of the department, including travel and entertainment. This includes defining goals and objectives; formulating policies and procedures; developing, implementing and reviewing controls; ensuring compliance with all regulatory guidelines and requirements; and determining resource requirements. The Incumbent will review current operations for opportunities to maximize the exchange of data, systems, and/or staff to escalate and achieve customer service goals. Incumbent is responsible for providing recommendations to management in solving ever-changing problems due to overall hospital service objectives. This position requires the incumbent to receive assignments in the form of objectives and goals and be able to work with a high degree of independence and decision-making and complete assignments and achieve departmental objective and goals with a high degree of independence and decision-making in the completion and achievement of those objectives and goals. The position will lead and assist with the implementation of projects and policies while working with cross-functional teams, and other subject matter experts throughout the delivery process. #CA-SB

Apply By Date 4/21/2025 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in Public Administration or similar field with successful completion of at least 15 credit hours of university-level accounting through intermediate accounting or related field and/or equivalent education, experience and training.
• At least 2 years of experience directly related to duties and responsibilities specified.
• Supervisory and leadership experience or skills to manage staff, organize, plan, delegate field operations activities, motivate others, provide effective feedback, and build community.
• Experience with comprehension of contracts, policies, technical manuals, state and federal laws pertaining to vehicle codes and accessibility requirements.
• Experience composing comprehensive correspondence including reports, cost agreements, justifications, and proposals.
• Knowledge of PARCS equipment, audit and accounting principles and payroll reconciliation.
• Interpersonal skills to interact tactfully and diplomatically with a diverse group of people including faculty, staff and students; respond to questions and concerns; and comprehend the specialized needs of individuals from diverse cultural and ethnic backgrounds.
• Organizational skills to multitask; work with frequent interruptions; to independently establish priorities, anticipate job requirements, organize workflow to work effectively to achieve timely progress on multiple projects and meet deadlines.
• Advanced interpersonal and oral communication skills. Ability to express ideas assertively and clearly verbally and in writing.
• Ability to exercise tact and diplomacy in dealing with others to secure necessary information and cooperation from a variety of people.
• Ability to establish a strong communication plan and ensure all key players remain informed of grant activities.
• Analytical, administrative and interpersonal problem-solving skills.
• Record keeping skills and abilities.
• Advanced ability and experience in the development of data gathering devices.
• Ability to present statistics in various formats in a clear, concise manner.
• Skill to design questionnaires and surveys to determine levels of need, future planning, customer satisfaction.
• Computer skills including expert level experience with Microsoft Suite, Purchasing and Payroll systems.
• Knowledge of AIMS Permit and Citation issuance system.

Preferred Qualifications

• Expert level experience in writing, translating and implementing policies.
• Experience in coaching managers and staff in personal and leadership development.
• Experience working in an academic health care institution.
• Experience using Publisher, Kuali, Peoplesoft, Ecotime, Banner, Permit and Citation Management Systems and electronic cashiering systems.
• Knowledge of supply practices, inventory techniques, inventory computer systems and procurement styles.
• Ability to convey the vision of complex projects to participants, consumers, providers, administrators, and potential collaborators.
• Ability to maintain a management perspective to formulate innovative ideas and effectively implement programmatic changes.
• Demonstrated understanding of PCI Compliance credit card security requirements.
• Knowledge of data privacy procedures, regulations, and ability to deal with highly confidential, security and financial matters.
• Ability to exercise independent judgment and personal initiative and accept responsibility for decisions and actions.

Key Responsibilities

• 45% - Administrative Planning and Development
• 35% - Administrative Support, Supervision and Program Management
• 5% - Front Counter Sales
• 5% - Service Coordination and Public Relations
• 5% - Professional Development/Communication
• 5% - Health and Safety Practices

Department Overview

Parking & Transportations Services (PATS) is responsible for all parking, transportation and fleet services operations and services for UC Davis Health located in Sacramento. The focus is on customer service and patient experience through adoption and integration of cutting-edge parking and transportation technology to provide service options, integration of multi-modal customer facing applications, increasing our modes and clarity of communication, optimizing people flow on the UCDH campus, as well as educate patients, staff, faculty and students on campus parking policies; and to create a better experience for all stakeholders by increasing compliance, while promoting environmental stewardship and continuing to expand our offerings of alternative transportation options. The unit sells permits (either by cash or through payroll deduction), staff kiosk-operated parking lots, and oversees metered lots. The issuance and sale of Parking Permits are strictly controlled by the department. Enforcement of all parking areas is performed by uniformed staff in accordance with California Vehicle Code 21113a; citations issued by agreement with the Sacramento Municipal Court.

POSITION INFORMATION

• Salary or Pay Range: $2,873.56 - $5,195.40
• Salary Frequency: Bi-Weekly
• Annual Salary: $75,000 - $135,600
• Salary Grade: Grade 22
• UC Job Title: ADMIN OFCR 3
• UC Job Code: 007377
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): WEEKDAYS 8:00am -5:00pm
• Location: Facilities Support Srvcs Bldg (HSP068)
• Union Representation: No, 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site
• This is not a H-1B Visa opportunity

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Work involves indoors and outdoor work, subject to frequent interruptions and may be performed in and around vehicles. Incumbent may work in parking garages or areas exposed to fumes, dust, etc. with some shaking.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here.

The University of California, Davis, is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks