New

Service Coordinator

Pavion Corp
United States, Arizona, Tempe
420 South Smith Road (Show on map)
Apr 15, 2025
Description Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Service Coordinator to join our security business unit. Primary Responsibilities: Create and maintain close customer relations Phone support for customers and field technicians Create quotes, scopes, contracts, which include creating and ordering the materials needed. Installation knowledge, service, and troubleshooting of a variety of burglary alarm, Intercom, access, and camera systems Instruct end users on the proper use of all installed equipment, and address questions or concerns. Knowledge of system testing and signal verification Basic Qualifications: High school diploma; trade school and/or some 2 years related experience and/or training; or equivalent combination of education and experience desired At least 2 years scheduling experience for either plumbing service, heating & A/C, or low voltage contractor Quality focus* Conflict resolution* Strong ability to multi-task in fast paced environment Excellent interpersonal communication skills, including heavy telephone and email communication Ability to analyze information to make informed decisions and recommendations High attention to detail Team-oriented and willingness to learn Ability to meet assigned deadlines Proficient with Outlook, Excel, and Word Ability to read and comprehend simple instructions, short correspondence, and installation manuals Ability to write simple correspondence Ability to present information in one-on-one and small groups situations to customers, clients, and other employees of the organization Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)