PC Technician Support, Specialist

Your Role

The Technology Services and Operations team supporting all end point systems and technology. The Technical Support Specialist will report to the Senior Manager of End Point Field Services. In this role you will be assisting our customers with computer issues either on-site or remotely while providing the highest level of customer experience possible. Other tasks include imaging and deploying systems to customers for both break-fix and refresh for lease returns. Documenting Service Now with the highest quality notes and keep asset tracking system up to date. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building, and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Typically Requires minimum of 5 to 7 years of experience. Vocational or technical education in addition to prior work experience desired.
• Experience working with Microsoft Client Operating systems Win10 in an operational support/administrative function. Experience working with Microsoft Office applications in an operational support/administrative function in a mid to large organization
• Experience supporting Cisco AnyConnect and security products on macOS and Windows like Tanium, Crowd Strike, Symantec Endpoint, Microsoft Defender, Nessus, FireEye, or other industry standard security products. Experience/Exposure to device security policies.
• Experience in creating accurate and concise support documentation/training manual for support and service desk teams. Experienced or willing to learn custom reporting in JAMF, Microsoft Endpoint Manager and SCCM.
• Experience troubleshooting & supporting iOS & Android mobile MDM/MAM managed devices in regulated environments. Desired.
• Proficient and knowledgeable in Active Directory and related services such as DNS and DHCP including Group Policy, Kerberos, and LDAP
• Deep understanding of macOS / MacOS X and iOS platforms. Strong working knowledge and understanding of macOS Catalina and BigSur. In-depth knowledge and experience of troubleshooting and supporting Apple products in corporate environments, preferably in health care settings with focus on security applications.