Project Coordinator

Planmeca USA Inc.
sick time, short term disability, long term disability, 401(k)
United States, North Carolina, Charlotte
11727 Fruehauf Drive (Show on map)
Apr 16, 2025
We are excited that you are applying to one of our positions. Please note that if you meet the qualifications of our positions, our Planmeca HR team will contact you regarding next steps for interviews that can include; a phone interview, face to face team interview and an in-person interview. We recently have had a fraudulent site contacting candidates appearing to be Planmeca U.S.A. Inc. Please know that all offers are made directly from our HR dept and followed up with an email by an HR individual using the following address @planmecausa.com Position TITLE: Government and Special Accounts Coordinator / Project Coordinator LOCATION: Charlotte, NC *Who We Are:* Planmeca is one of the largest privately-held dental equipment companies in the industry. Our technology-driven product line includes digital, dental imaging (x-ray) equipment, dental CAD/CAM systems, dental units, and cabinetry. We provide imaging and software solutions for all dental specialties and partner with dental schools, government, universities, and dental service organizations. In the U.S., our products are available through authorized dealers and distribution partnerships. *What We Offer:* We offer a professional work environment, training, growth, and advancement. Competitive compensation and a benefits package including a medical, dental, and vision plan, voluntary benefits including life, short-term and long-term disability, 401(k) savings plan with company match, holiday pay. Benefits: Flexible Spending Accounts (Medical and Dependent Care) Health Savings Account Voluntary Life, Accidental, and Critical Illness for Employee, Employee + Spouse, and Child(ren) Voluntary Pets Insurance and Discounts 401k Matching Contributions Vacation time eligible annually between 10-20 days depending on tenure with company (prorated at date of hire) Sick time eligible annually Holiday Pay Volunteer Program for time off Medical - PPO plans available - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans Dental - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans Vision - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans Company paid Short Term Disability, Long Term Disability, and Basic Life/AD&D up to 1.5 times base salary Come Join our Planmeca USA Team! You are the Government and Special Accounts Coordinator / Project Coordinator that manages the installation and service projects, and will review and complete various technical documents and forms required for Schools, Government and Special Accounts. ESSENTIAL DUTIES: Manage direct sale installation projects from inception to completion Provide the site survey and assist with any site preparation inquiries. Create Field Service Requests (FSR) within D365. Assist with pre-installation calls Schedule installations with customers Work with the Project Manager, Field Service/ ASE team to complete installation. Alert trainers when an installation is scheduled. Complete all FDA / Government or other customer required documentation Answer preparation questions relating to software, IT, networking, DICOM, electrical, structural, and layout for both 2D and 3D x-ray imaging equipment Review completed project data to identify and implement process improvements Perform emergency backup duties in Field Service and Projects Supervisor's absence Provide technical documentation when requested Log all services in CRM software (FSR) Handle customer complaints and grievances and escalate when appropriate Maintain knowledge base on all current Planmeca products for installations and upgrades. Consistently present and maintain professionalism when communicating with Planmeca customers in person, via email, or phone. Work with the Project Manager, Field Service to update site surveys as needed. Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedure Adheres to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments Performs other duties as assigned MINIMUM QUALIFICATIONS: Training and Experience Associate degree in a technical field Minimum 3 years technical support experience in dental or medical industry Ability to travel locally and domestically (Travel 5-10%) Knowledge, Abilities and Skills Proficient with the Microsoft Office Suite Windows and/or Mac operating system experience Ability to interact and communicate with individuals at all levels of an organization Problem solving skills Proficient in project management software Experience with D365 service module Strong organizational and time management skills Technical aptitude Customer/Client centric Good oral and written skills Ability to multitask WORKING CONDITIONS: The work environment of the position is in a professional office and warehouse environment. www.planmeca.com EEO/ADA/Vet/Disabled