Production / Technical Support

Genesis10
life insurance, 401(k)
United States, Texas, Plano
Apr 17, 2025
Genesis10 is currently seeking a Production/Technical Support with our client in the financial industry located in Plano, TX, Charlotte, NC and Jacksonville, FL. This is a 12 + month contract position. Responsibilities: Responsible for providing administrative and operational support for PEGA and Appian infrastructure with VMs and OpenShift architecture Ensure application's Infrastructure availability is not compromised and propose engineering solutions to improve stability, sustainability and resiliency Coordinate cross-functional dependencies and deliverables for impacted business and technology groups Engage stakeholders and project teams with preparation and timely delivery of critical artifacts Deliver clear and timely communications to impacted stakeholders Guide teams to access risk with mitigations plans and escalate appropriately Identify change controls and communicate risks and rewards associated with decisions and actions to stakeholders Ensure SLAs are met and escalate issues that require immediate attention Ensure compliance with corporate change standards and procedures, including maintenance of Systems of Record and delivery of quality project artifacts Actively engage and lead product support issues and incidents Requirements: 5+ years of experience with managing application's infrastructure and support 2+ years of experience in a lead role in Information Technology Experience with OpenShift, PEGA, Appian, Linux, Java, SQL and Oracle Experience with Shell scripting Strong analytical skills Strong written and oral communication skills Working knowledge with OpenShift/Containers Experience and/or certification with Pega Designer Studio OpenShift, Dynatrace, Splunk, Linux, Shell WebSphere, Tomcat and Oracle Python System Architect and Administration - PEGA and Appian Ability to work in a fast-paced environment and proactively identifying infrastructure issues Pay range: $36.35 - $44.35 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.