Customer Service Rep - New Brunswick, NJ

Job Overview:

The Customer Service Representative, CSR- plays a critical role in providing exceptional patient support by scheduling follow-up appointments and ensuring a seamless patient experience. This position is responsible for facilitating patient interactions, coordinating care across multiple departments, and supporting administrative processes to enhance efficiency and patient satisfaction.

Qualifications:

Required:

• High School Diploma or equivalent
• Minimum three years experience working in healthcare

Preferred

• Associate s degree or pursuing healthcare degree preferred

Essential Job Functions:

• Appointment Scheduling: Coordinate and schedule follow-up appointments for patients across various departments, including clinic, infusion, radiology, and lab, ensuring timely and appropriate care.
• Time-of-Service Collections: Process copayments and other required payments at the time of service while maintaining accuracy and professionalism.
• Patient Verification & Registration: Verify patient demographics, confirm identification, and complete patient banding where appropriate. Activate and assist patients with MyChart enrollment for improved access to their health records.
• Customer Service & Patient Experience: Utilize AIDET -Acknowledge, Introduce, Duration, Explanation, and Thank You- principles to provide outstanding customer service, manage patient expectations, communicate delays, and assist with wayfinding.
• Collaboration with Clinical Teams: Maintain clear and effective communication with clinical team members to ensure coordinated care and a seamless patient experience.
• Process Improvement & Efficiency: Identify opportunities to enhance scheduling workflows and reduce delays, ensuring patients receive the best possible care in a timely manner.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer