New 
Lab Client Services Rep
 Salem Health | |
life insurance, paid time off, 401(k), retirement plan, relocation assistance
| |
 United States, Oregon, Salem | |
 Apr 18, 2025 | |
| Location Site: Lab Department: SH Lab Client & Courier Svcs Position Type: Part Time Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement. As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.We invite you to learn more about our wonderful community:There's something about Salem, Oregon!Your Role With Us: As a Lab Client Services Representative at Salem Health, your role would be central to ensuring seamless communication and coordination between the laboratory and its various clients, including physicians, patients, and external partners. You would be responsible for promptly and professionally managing incoming phone calls, fielding inquiries across multiple lab areas, and providing accurate information using reference materials and internal systems like LIS and EPIC. Your duties would include updating recurring lab orders, resolving billing issues in collaboration with billing specialists, and maintaining detailed documentation of all client interactions. A strong grasp of medical terminology and lab testing procedures is essential, as is the ability to troubleshoot technical issues, manage verbal orders, and ensure timely communication of lab results-especially critical values. You'd also play a key role in managing outpatient check-ins, ensuring specimen accuracy, screening lab orders for completeness, and coordinating follow-ups with providers or reference labs. Additionally, you'd handle courier service requests, maintain and update service directories, and act as a liaison for resolving system issues, all while providing high-quality customer service and supporting the lab's mission of safe and accurate patient care.Total Rewards Offerings:Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.Relocation assistance available for qualified positionsFull comprehensive medical, dental, and vision plansBasic and voluntary life insuranceShort and long-term disabilityLive Well Wellness ProgramEmployee Assistance Program (EAP)401(K) retirement plan with employer contributions.Generous paid time off (PTO) accrual and holiday payOnsite fitness center with 24/7 badge accessEducation assistance programPublic service loan forgiveness (PSLF) eligible employerhttps://studentaid.gov/Food and drink discounts in the cafeteriaImpressive discounts offered by Nike, Adidas, Carhartt and othersBackground/Expertise:High School Diploma or Equivalent Required.Prior experience in a medical office or laboratory is preferred.Demonstrated customer service experience is required; Prior experience with Laboratory Information Systems and Hospital Information Systems highly desirable.Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org | |