Field Operations Training Admin

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Summary:

We are seeking a highly motivated and detail-oriented professional with a passion for organization, a proactive mindset, and a strong interest in training and development. This is not your average admin role-this position is designed as a growth opportunity for individuals looking to build a career in training facilitation, project coordination, or operational excellence.

In this role, you will provide vital support to the Field Operations Training Team by managing day-to-day administrative responsibilities, coordinating projects, supporting training events, and helping develop team efficiencies. You'll also gain exposure to facilitation work with a focus on preparing for future opportunities in the training space.

Primary Responsibilities:

• Partner closely with the Training Team to coordinate and support new hire trainings, live facilitation sessions, and team-led workshops-serving as a facilitation co-pilot and growing your own facilitation skills.
• Organize and schedule key team meetings, trainings, events, and special projects that promote employee development and team connection.
• Support project management efforts across Field Ops initiatives by tracking tasks, owning timelines, and ensuring follow-through on action items.
• Serve as a cross-functional liaison between Training, Support, and Operations teams to ensure seamless collaboration and communication.
• Own reporting and data tracking for Field Ops training needs-building, maintaining, and analyzing spreadsheets and dashboards to inform business decisions.
• Proactively identify needs, remove roadblocks, and fill in operational gaps as they arise.
• Perform daily administrative duties such as JIRA approvals, roster updates, training invites, inbox management, and maintaining internal documentation.
• Assist with facilitation logistics (room setup, materials, technology, rosters) and be ready to step in with energy and professionalism.
• Provide support for special projects and strategic initiatives that align with the Field Ops team's priorities.

Required Skills & Experience:

• Highly organized with a proven ability to manage multiple tasks and priorities with efficiency.
• Excellent written and verbal communication skills.
• Strong computer skills, especially Microsoft Excel and Office Suite; familiarity with Google Suite is a plus.
• Comfortable analyzing data and drawing insights from spreadsheets and reports.
• Proactive, solutions-oriented mindset-takes initiative without waiting to be asked.
• Demonstrated professionalism, poise, and ability to work with confidential information.
• High emotional intelligence and ability to collaborate with a wide range of personalities.
• Adaptable and energized by change in a fast-paced environment.
• Interested in developing facilitation, leadership, or project management skills.

Preferred Qualifications:

• 2+ years of experience in an administrative, coordination, or leadership support role.
• Exposure to training environments or interest in adult learning and facilitation.
• Experience with project management tools (e.g., Asana, Monday.com, Trello, Smartsheet).
• Experience with Airtable a plus

Why You'll Love Working Here

We believe people do their best work when they feel supported and inspired. Our culture is rooted in growth, teamwork, and impact.

Perks Include:

• Free daily lunch and drinks on-site
• Flexible PTO and paid holidays
• 401(k) with employer match
• Onsite gym, health clinic, and gaming tables
• Discounts for employees, friends, and family
• Access to employee resource groups
• Medical, dental, vision, and life insurance plans

WORKING CONDITIONS:

This job operates in a professional office environment with standard office equipment such as computers, phones, printers, and filing systems.

SAFETY:

Vivint enforces a safety culture where each employee plays a role in building and maintaining a safe work environment. All employees are expected to complete training, follow safety procedures, and speak up when something isn't right.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.