Regional Administrator

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Oversees all senior and business/financial operations within the practices in his/her region. Responsible for overall coordination of staff senior activities, both within and across the region's practices.

• Regularly evaluates and provides feedback to the region's Practice Managers. In collaboration with the Regional Leadership Triad, makes thoughtful and well-informed decisions concerning hiring, corrective action and personnel matters as appropriate. Reports on-going problems to the Senior Director of BWH Primary Care.

• Identifies training needs around senior and business functions, and assists with training of relevant staff and students. Ensures staff proficiency. Identifies and prioritizes opportunities for the development of cross-region trainings and standard work, ensuring that such work is consistent with and in collaboration with his/her fellow Regional Leadership Triads across BWH Primary Care.

• Works with Primary Care Central Leadership and the entire Regional Leadership teams to create a patient experience which is patient-centered, of uniform high quality, and safe. Monitors and improves patient satisfaction and patient activation. Supports practice managers, as needed, in the resolution of patient issues through effective partnership with Patient and Family Relations and Risk Management, followed by identifying and correcting underlying system problems.

• In collaboration with the Senior Director, the Finance Manager and the region's Practice Managers, develops the operating budgets and monitors income and expenses to ensure that the region's budget compliance and established performance standards are met. Is the expert on the region's budget, maintaining real-time understanding and assessment of financial performance, proactively reporting issues to Primary Care Central Leadership and efficiently working with the region's Leadership Triad and Practice Managers to implement and monitor solutions as needed- including processes that impact systems such as provider productivity, appropriate coding and capture of documented services, patients with non-contracted insurance, etc.

• In collaboration with the Regional Leadership Triad, organizes and oversees work schedules for optimal utilization of senior staff to meet the needs of the region's patients. Develops and implements appropriate systems, policies and procedures to ensure efficient processing of work.

• Represents the department at various meetings and handles all senior activities at the discretion of the Senior Director of BWH Primary Care. In collaboration with the Regional Leadership Triad, develops a meeting management system and infrastructure for the leadership in the region's practices; in addition to partnering with their fellow Regional Leadership Triads to develop a similar and coordinated approach/system across all regions.

• Continuously monitors the physical environments and facilities of the region's practices. Identifies problems and coordinates activities with support departments to maintain the physical integrity of the practice.

• Responsible for the recruitment, hiring, onboarding, development, evaluation and corrective action of the region's Practice Managers; responsible for developing appropriate coverage plans in the event one or more of the region's Practice Managers are out.

• The Regional Administrator is expected to visit each site at frequent and regular intervals, and is also expected to be accessible by phone or email at all times during working hours with the exception of scheduled time off.

• Performs other duties as assigned by the Senior Director.

Shared Regional Triad Responsibilities

Collaboration

Acts in partnership with the leadership triad which shares responsibility for:

Interdisciplinary collaboration Developing strong collaborative relationships across roles, disciplines and departments, ensuring the evolving needs of Primary Care patients and the inter-professional team are addressed Working collaboratively with Primary Care Central (PCC), practice management and faculty leadership, implements initiatives to ensure that key Primary Care goals and objectives are met. Building and maintaining constructive partnerships with stakeholders such as:

Human Resources

Population health management, including behavioral health integration

High-risk care management program

Social care team around social determinants of health screening

Quality

Acts in partnership with the leadership triad which shares responsibility for:

Managing quality and process improvement Monitoring and analyzing patient satisfaction and activation Monitoring BWH population health management activities Setting expectations Developing and communicating practice protocols Supporting change

Care Team

Acts in partnership with the leadership triad which shares responsibility for:

Working with practice management on their individual goals, development, capabilities, and potential Leading teambuilding by modeling good teamwork and mutual respect Developing, building and sustaining a collaborative, team-based model of care that represents an equitable LIP and support staff workload and shared vision

Cost

Acts in partnership with the leadership triad which shares responsibility for:

Ensuring that each practice is meeting budget and growth target expectations Creating innovative models of care which promote access, cost effectiveness and an exceptional patient experience

Efficiency

Acts in partnership with the leadership triad which shares responsibility for:

Ensuring the successful translation of Brigham and Women's Primary Care values and ideals into practice Defining and implementing best practices for care delivery Promoting standardization and operational excellence across practices