Enrollment Center Representative I
 Alliant Insurance Services | |
 United States, Texas, San Antonio | |
 Jun 27, 2025 | |
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Enrollment Center Representative I
San Antonio, TX, USA
Req #3492 Monday, May 5, 2025
SUMMARY Responsible for managing phone system and handling inbound/outbound calls while providing guidance, education, customer service and support. ESSENTIAL DUTIES AND RESPONSIBILITIES * Manages phone system and conducts outbound calls and answers all incoming calls promptly and professionally. * Provides education on benefits and insurance products. * Identifies and responds to routine questions or problems in a manner that meets or exceeds client and company specific service level standards. * Conducts research and problem solves to provide answers for customers to resolve issues. * Returns emails and letter correspondence promptly. * Thoroughly documents all aspects of issues consistently in a timely manner following department standards. * Files all paper and electronic documents according to department standards. * Assists in the development of client related documentation in a consistent format. * Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates. * Performs other duties as assigned. QUALIFICATIONS EDUCATION / EXPERIENCE High School Diploma or equivalent combination of education and experience Related Work experience Valid Insurance License Life, Health, Accident and HMO SKILLS Excellent verbal and written communications skills Excellent interpersonal and customer service skills Organized planner with time management/prioritization skills Ability to learn/troubleshoot new systems Ability to understand Employee Benefit compliance concepts and requirements Intermediate computer skills Proficient in Microsoft Office products #LI-DD1 Other details
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