Medical Interpretation and Translation Operations Manager

The Medical Interpretation & Translation Operations Manager has system-level responsibility for the Children's Hospital Colorado language access programs. The Manager is responsible for ensuring that patient and family interpretation and translation needs are met.

The Manager directs day-to-day operations of a team of medical interpreters and translators across multiple locations, develops strategies to expand language access, manages a budget and multiple vendor contracts, monitors the quality of language access services, and ensures regulatory compliance for individuals with limited English proficiency.

Preferred candidates will have experience as a medical interpreter and at least three years of leadership experience.

Department Name: Medical Interpreting
Job Status: 40hrs FT
Shift: 8-430p Days varies

• EDUCATION - Bachelors' degree in Administration, Health Care Administration, Management, Finance or a related field.
• EXPERIENCE - Minimum of 3 years of supervisory experience in clinical setting. Preferred candidates will have experience as a medical interpreter and at least three years of leadership experience.
• EQUIVALENCY - Professional experience, beyond requirements, in a related field may substitute for a bachelor's degree requirement on a year for year basis. Master's or higher degree in a related field may substitute for the experience requirements on a year for year basis. Completion of master's degree Fellowship Program may substitute for the one year of experience.

POPULATION SPECIFIC CARE

No direct patient-care.

ESSENTIAL FUNCTIONS

Partners, interdepartmentally, in the development and execution of strategic planning regarding business and clinical operations. May include practice expansion and practice model changes.
Responsible for hiring staff, arranging coverage, preparing staff evaluations, implementing disciplinary actions, conducting staff meetings, and team communications. Manages schedules.
Manages day-to-day operations and personnel in planning and facilitating patient care services, for example program development and process improvement.
Provides staff training on policies and procedures. Coaches staff in problem solving, effective communication strategies, and conflict resolution, mentoring and career path opportunities.
Provides project management leadership by creating charters, timelines, milestones, and goals and objectives for projects and programs. Keeps projects on time and on task. Engages appropriate managers and coordinators in project management process and works to achieve active buy-in from stakeholders.
Prepares, analyzes, monitors, and communicates financial and statistical reports to appropriate business entity. Provides reports on patients' satisfaction and reviews and implements customer service initiatives to address customer satisfaction.
Assists in the resolution of problems which may arise between patients and families, support staff, providers, and other departments
Supports clinical, operational and facility services throughout assigned department(s). Partners with various departments in CHCO.
Assists in preparation of hospital and practice budget and monitors expenses.
Determines necessary space, equipment, supplies and support systems for the functioning of the unit or department.
Allocates resources to oversee patient care flow.
Represents department and acts as partner to CHCO Providers, Faculty Practice Organization.

SCOPE AND LEVEL

Guidelines: Guidelines are in the form of stated vision and objectives for the division or department. 1st level manager performs a combination of management and supervisory duties and responsibilities. Work is tactical and operational in nature.

Complexity: Work assignment is unstructured and employee is responsible for implementing and managing a variety of objectives, resources, and strategies to achieve the goals of the division or agency. Duties performed include operational and organizational planning, developing standards, schedules, priorities, guidelines, processes, measurement (evaluation) systems, implementation of production and performance management standards, and allocating resources.

Decision Making: Employee is responsible for determining strategic structure, goals, objectives, and resources and for providing leadership for the department or division and the community it serves. Determines strategy priority shifts for the department.

Communications: Contacts are of a non-prescribed nature involving the negotiation and resolution of problems and where exceptional degrees of discretion, judgment, and knowledge are required. Contacts where the exchange of information, support, influence, and cooperation may have a very significant impact on the division, programs, and/or policies of the organization.

Supervision Received: Under managerial direction, the employee has personal accountability for carrying out the work objectives of an organizational unit or section within the scope of established guidelines and the mission of the agency or department. Employee is expected to resolve problems that arise in the normal course of the work. Work may be discussed with higher level supervisors and reviewed for soundness of judgment and feasibility of decisions.

Ability to Perform Essential Functions of the Job

PHYSICAL REQUIREMENTS

Audio-Visual: Color Discrimination - Fair

Audio-Visual: Depth Perception - Fair

Audio-Visual: Near Vision: Good

Audio-Visual: Far Vision: Good

Audio Visual: Hearing: Good

Motion: Bend : Up to 1/3 of the time

Motion: Reach up to 1/3 of the time

Motion: Carry up to 1/3 of the time

Motion: Pull up to 1/3 of the time

Motion: Push up to 1/3 of the time

Weight Lifted/Force Exerted: Up to 10 lbs. or more of the time

General Activity: Stand/Walk up to 4hrs a day

Use of hands/feet: Precise Motion Function (or fine manipulation)

WORK ENVIRONMENT

Exposure: Exposure to blood/body fluid: Occasional

Exposure: Exposure to cold/heat: Occasional

Exposure: Exposure to infectious disease: Occasional

Mental and Emotional Requirements: Manages stress appropriately

Mental and Emotional Requirements: Works with other effectively

Mental and Emotional Requirements: Handles multiple priorities effectively.

Mental and Emotional Requirements: Independent discretion/decision making.

Mental and Emotional Requirements: Makes decisions under pressure.

Mental Stress: multi-tasking, meeting deadlines, prioritizing

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.