Product Support Engineer Level 2

Our solutions are a key part of most industries - semiconductor manufacturing, chemical processing, mechanical systems, industrial engineering, electronics, medical research, renewable energy, food production, infrastructure, and many more. Working with us means working with the latest vacuum technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

This position supports new and after-market sales products through technical and application expertise for the Americas region. It serves as a resource to Regional Sales Channels for product selection, configuration, and determination of application suitability in vacuum systems, semiconductor tools, and industrial processes. The role involves developing strong working relationships with the technical sales development team and high vacuum, industrial, and service teams.

• Supports vacuum equipment installations, startup assistance, and qualifications at customer sites during test phase.
• Trains customers (in-house and offsite) on proper application of Leybold products in mechanical, chemical, and industrial environments.
• Trains Leybold sales channels and sales support functions on selecting Leybold's products for process applications in semiconductor, R&D, and manufacturing sectors.
• Provides consulting, application, and technical support for product-related questions.
• Recommends vacuum equipment required for known applications in chemical labs, industrial plants, and mechanical systems.
• Prepares materials for presentations and delivers product presentations.
• Collects relevant data for and makes vacuum calculations (e.g., suction speed, pump-down curves) or related calculations (e.g., power consumption, noise emission, Cost of Ownership) using suitable calculation tools.
• Develops application knowledge of Leybold products and their use in semiconductor fabrication, chemical engineering, and industrial automation.
• Inputs new application information and experiences into the Knowledge Warehouse.
• Supports regional marketing in the regional launch of new products.
• Responsible for entering customer complaints in the Leybold Customer Complaint Management (CCM) system and supporting regional warranty claim decisions.
• Other duties as assigned.

• Geographical scope of the role: Domestic
• Interaction skills required for the role: Strong interpersonal and technical communication skills
• Internal and external factors: Customer needs, product lifecycle, and industry trends in semiconductor and vacuum technology
• Pattern of work cycle: Planning, priority setting, coordinating across technical and sales teams
• Money Measures: N/A
• Non-Money Measures: Number of installations supported, training sessions delivered, and technical issues resolved
• People: No direct reports; provides service to multiple internal functions and external customers

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts and outdoor weather conditions. The employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to work in high, precarious places; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use stairways to climb to multiple floors within office building, and talk or hear. The employee is occasionally required to use hands and fingers to type or dial, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. This position requires frequent computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.

This position requires frequent travel for up to 50% of the position, often overnight or multiple days. Domestic travel is required to support customer installations, troubleshooting, and frequently asked questions on site.

This position will be 100% remote with expectations for days needed in the lab/office every month

Education level

• B.S. degree in a technical related discipline such as Mechanical Engineering, Industrial Engineering, or Chemical Engineering is preferred.

Relevant Previous Experience

• 3-5 years experience in technical product support, field service, or vacuum industry applications.

Knowledge areas/Skills

• Excellent oral & written communication skills
• Working knowledge of MS Office Products
• Positive customer-focused attitude and successful interaction in a dynamic team environment
• Strong critical thinking skills
• Attention to detail and problem-solving abilities
• Ability to work effectively in a team and adapt to changing environments
• Self-starter with a strong work ethic

Other requirements

• Strong application experience with MS Office software programs
• Experience with CRM systems, remote support tools, and technical documentatio

We believe there is always a better way. Open for change and feedback is what defines our culture.

We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.

We offer a competitive compensation package.

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on everyone's qualifications.

Location Based Pay Ranges:
$69,547 - $90,006 in this state: CO

LEYBOLD USA INC. is an Equal Opportunity Employer - M/F/Disabled/Veteran
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Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.