Behavior Health Care Coordinator

The Behavioral Health Care Coordinator (BHCC) works with multidisciplinary teams, psychosocial support providers and self-management teams, managing a specific panel of patients identified as having rising risk or high risk. Responsible for the coordination of care across the system, organizing care activities and sharing information to achieve safer and more effective care. Responsible for enhanced care coordination and care management services, coordinating, facilitating, and integrating mental health treatment, care, and support, which is tailored to meet the specific needs of patient. Ensures that the care provided is patient and family centered, evidence-based, cost-effective, holistic in nature, and leads to better outcomes. Responsible for partnering with the patient and family for seamless transitions in care between the primary care provider, treatment team, hospital, home, school, and community.

Department Name: Cris Clinic
Job Status: 40hrs FT
Shift: M-F 8-4:30 with some evening and weekend requirements

• Education: Master's in Human Services or related field.
• Experience: Four (4) years in Behavioral Health field; training with an emphasis in pediatric care coordination.
• Certification(s): American Heart Association Basic Life Support for Healthcare Provider or American Red Cross CPR for the Professional Rescuer or ASHI Basic Life Support for Health Providers
• Licensure(s): Licensed Clinical Social Work (LCSW) or Licensed Professional Counselor (LPC) within state of Colorado is required.
• Credentialing must be completed by the Medical Staff Office (MSO) within 3 months of employment.

***This position may require a BLS certification from the American Heart Association. Click on the following link and enter your zip code to find an appropriate class near you. Please note BLS (CPR cards) from organizations other than American Heart Association, even if it says it is AHA approved, will not be accepted.***

http://ahainstructornetwork.americanheart.org/AHAECC/classConnector.jsp?pid=ahaecc.classconnector.home

POPULATION SPECIFIC CARE

Neonate - <30 days

Infancy - >30 days to 1yr

Toddlers - >1yr to 3yrs

Pre-Schoolers - >3yrs to 5yrs

School age - >5yrs to 13yrs

Adolescent - >13yrs to 18yrs

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all the following essential functions. These examples do not include all the functions which the employee may be expected to perform.

1. Coordinates across multiple sources to help ensure that high needs children have care plans that connect them with appropriate physical and behavioral health services, clearly articulate goals for improved health, identify wrap-around services and supports, and facilitate consistent channels of communication among all parties.
2. Responsible for complex panel of patients supporting patients/families in their plan of care across all settings (hospital, home, school, community).
3. Serves as a point of contact, advocate, navigator, and informational resource for patient, family, care team, payers, and community resources. Facilitates related meetings as needed.
4. Collaborates with patients, families, and providers to influence, and enhance adherence to, an effective plan of care based on mutually developed goals in an environment that fosters shared decision making.
5. Utilizes the assessment processes that include screening tools in partnership with a multi-disciplinary team comprehensive of patient's families, providers, and guardians; and input from service professionals to identify those members who need. Assesses for patient/family needs in a comprehensive, holistic manner including identifying and addressing unmet social and mental/behavioral health needs.
6. Uses reports to proactively manage care gaps, over/under utilization, understanding/compliance with Care Plan, and progress towards shared goals.
7. Provides education and coaching to patients and families to improve health literacy and work towards self-management of their health.
8. Collaborates with the patients/families to develop a relationship that supports open communication and creation of a care plan that supports the level of support desired by the patient/ family and will lead to optimal outcomes.
9. Facilitates patient access to appropriate providers as well as other care coordination support, including, but not limited to, external providers, social support programs, appointments, and referrals.
10. Facilitates transitions in care between the hospital, home, school, and community and ensures that the child's optimal care outcomes are not impacted by the transition.

SCOPE & LEVEL

Guidelines: Full performance professional level work that requires additional knowledge, education, training or experience.

Complexity: Duties performed involve concepts, theories, and concrete factors to be evaluated and weighed requiring a high degree of analytical ability, independent judgment, and decision-making. Acts as a subject matter expert in the field of expertise.

Decision Making: Exercises judgment and discretion, and is responsible for determining the time, place and sequence of the work performed.

Communications: Contacts are of a remedial nature involving the resolution of problems and where some degree of discretion and judgment are required in carrying out a major program and/or function of the organization.

Supervision Received: Performs work with minimal supervisory oversight. Work assignment is generally unstructured, and employee is responsible for organizing complex, varied, and simultaneous coordination of several functions, programs, or projects in various stages of completion.

Ability to Perform Essential Functions of the Job

PHYSICAL REQUIREMENTS

Body Movement: Will frequently stand/walk up to 12 hours per day.

Body Movement: Will frequently use hands while keyboarding and writing.

Body Movement: Will frequently sit up to 2-4 hours per day while accessing computer, talking on the telephone, and while attending meetings.

Back and Upper Body (lifting and carrying): Will occasionally lift/force exerted up to 35 pounds.

Vision: Constantly uses sight in performance for daily job duties.

Hearing: Constantly uses hearing in performance for daily job duties.

Others: Able to assist or assume direct patient care as census directly permits. Exposure to unsteady or falling patient: While transferring a patient, may encounter a patient who falls or loses balance, causing employee to fall and/or bear the full weight of a patient.

WORK ENVIRONMENT

Exposure: Exposure to blood/body fluid: Regular/Frequent.

Exposure: Exposure to heights: Occasional.

Exposure: Exposure to infectious diseases: Frequent.

Exposure: Exposure to lung irritations: Occasional.

Mental and Emotional Requirements: Independent discretion/decision making.

Mental and Emotional Requirements: Makes decisions under pressure.

Mental and Emotional Requirements: Manages stress appropriately.

Mental and Emotional Requirements: Works with others effectively.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.