HR Services Senior Specialist - North America

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

The HR Services Senior Specialist will provide human resources consultation and case resolution for HR Shared Service Center (HRSC) cases. You will be main contact when employees and managers contact the HRSC to resolve a variety inquiries and will partner Tier II Specialists and HR partners to resolve specialty requests. You will advise employees and managers with questions regarding HR policies and how to navigate through tools such as Workday or other HR systems related to Compensation, Learning, Performance Management, Recruitment, Succession Planning and Talent Management. You will provide data entry support when employees are unable to complete activities through the self-service portal and will maintain high customer service levels and through Workday Help.

You will report to a Lead - HR Service Center and will work out of our headquarters facility in Milwaukee, WI.

• Receive, routes, resolve, and close all RA HR inquiries within their specialty or assignment. Specialist areas could include: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.
• Identify process improvement projects to enhance customer experience.
• Handle escalated requests and provides a proper solution by analyzing the problem, the impact on the customer and on any appropriate actions.
• Create training to newly hired HR Specialists related to Standard Operating Procedures (SOPS) customer service best practices and can share data's insights with the team.
• Collaborate with appropriate HRSC leadership/staff, COE, HRBP or third parties to resolve complex inquiries or transactions.
• Use Workday Help tool to capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality.
• Participate in system testing and identification of system and user interface issues; provide feedback to HRSC leadership.
• Perform daily review of open case cues to ensure inquiries/requests are being assigned, resolved, and closed.
• Identify opportunities to extend best practices to the HRSC team.
• Provide general guidance on HR policies and procedures to new or existent employees and managers.
• Educate employees and managers on HR resources available to them and encourage the use of self-service tools.
• Maintain employee documentation (personnel file creation, retention, and deletion).
• Provide consultation on integrating new acquisitions into our standard HR practices and systems.
• Partner with HR leaders on business reorganizations to ensure organizational structures are accurate.

• Bachelor's degree
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Bachelor's degree in Business Administration, Human Resources or related field.
• Two years of shared service center or HR representative experience in HR Operations or Global Employee Relations.
• Experience handling confidential information.
• Work with peers and customers (typically internal) to exchange or present information.
• Experience with HRIS systems.
• Two years of HR experience in any of the following areas: Global Payroll, HR Generalist, Employee Services, Compensation, HR services and call centers, document, records management, or HR data and systems.
• Workday Human Capital Management experience
• Experience working with complex processes and systems
• Experience working with customer under stress or with complex situations
• Previous experience working in a HR Shared Services and an Outsourced Delivery model.

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.