Security Operations Specialist

Connect to a career at City Utilities! CU has been connecting our community to the services they need for every day life since 1945. From electricity to power our lives, clean water to be healthy, natural gas to stay warm, internet to keep businesses connected, to transit services to get them where they need to go.

Salary Grade 53

Minimum:$837.62/ weekly

Midpoint:$1,005.14

PURPOSE OF POSITION:

Under the direction of the Supervisor-Physical Security or designee, maintain the highest level of customer service for all employees, contractors, and visitors, while safeguarding the physical assets of City Utilities through monitoring, assessment, analysis, and communication of information, received from personnel or advanced Electronic Security Systems. Will also be responsible for receiving, transferring, and dispatching resources to emergency calls for service.

ESSENTIAL JOB FUNCTIONS:

1. Provides the highest level of customer service to City Utilities' employees, contractors, visitors, customers, and the public.

2. Serves as the primary point of contact for the reporting of physical security, life safety, and other all-hazard type incidents, notification, and related alarms for City Utilities.

3. Provides initial incident detection, assessment, analysis, escalation, documentation, and communications to appropriate personnel or mass notifications as required utilizing a physical security information management system.

4. Receives, identifies, documents, and reports incidents involving damaged property or equipment malfunctions to appropriate personnel.

5. Monitors, analyzes, and processes requests, facilitates remote access, generates badges, and maintains accurate logs and reports related to a physical access control system.

6. Perform all other duties as assigned by management.

QUALIFICATIONS:

Education and Experience:

High school graduate or equivalent is required. Two years' experience in a high-volume communication center, customer service support center, or relatable frontline public safety or military service is required. Prior experience in a Public Safety Answering Point or Security Operations Center is preferred.

Licensing/Certification:

NIMS/ICS IS-100, IS-200, IS-700, IS-800 certifications, or the ability to obtain within six months of employment is required.

Knowledge, Skills, and Abilities:

• Excellent telephone and interpersonal communication skills.

• Proficiency with Microsoft office suite.

• Ability to:

  • Be trained on physical security information management systems and associated electronic security systems.

  • Work effectively with employees, vendors, customers, and contractors.

  • Maintain a calm demeanor in high-risk low frequency incidents.

  • Successfully navigate various electronic programs including but not limited to Microsoft Office Suites, other applicable information technology applications, and self-service platforms.

• Maintain adherence to all company policies.

Physical Requirements:

Typically, sedentary work. Ability to express or exchange ideas by means of the spoken word and receive detailed information through oral communication. Substantial movements of the wrists, hands, and/or fingers, and close visual acuity to operate a computer is required. Bending and stooping may be required as well as lifting 25 pounds occasionally.

Working Conditions:

Duties are primarily performed in an office environment.

Miscellaneous Requirements:

• Employee must remain alert and aware of their surroundings at all times and maintain the ability to respond to changing circumstances in a timely manner.

• Must be able to interact effectively at all levels with diverse groups of people.

• Must be able to work shifts including evenings, weekends, and holidays.

• Due to the nature of this position, must exercise flexibility to cover additional shifts or fill in as needed to support team operations.

TESTING

Testing may be required.

EEO

City Utilities offers equal employment opportunities to individuals without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, disability, age, veteran status, genetic information or marital status. Learn more about CU and EEO.