Volunteer Services Coordinator

About Us:

• If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:

* Salary: $17.00 - $18.00

* Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

* Preventative care is 100% covered (free) on all plans.

* PTO is offered to full-time and part-time employees.

* 11 days of PTO and 10 paid holidays annually.

* Option to participate in the 401K plan with employer match.

* $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

* Employee Assistance Program

* Option to participate in supplemental group insurance plans at affordable rates.

* Tuition reimbursement program

* Training and career development.

* Discounted membership at the YMCA.

Job Functions: The Volunteer Services Coordinator helps build the pipeline of volunteers with Metropolitan Ministries through volunteer coordination and support. Primary responsibilities include helping to plan and implement all efforts related to recruitment, cultivation, training, equipping, organizing, and retention of volunteers in support of the mission and vision of Metropolitan Ministries.

Essential Responsibilities:

1. VOLUNTEER OFFICE SUPPORT

* Maintain the front office by providing excellent customer service (Metro Spirit), good organization, and presentation.

* Oversee online Volunteer Management System and assist volunteers in using the system.

2. VOLUNTEER PROCESSES SUPPORT

* Work with staff to identify volunteer needs throughout the organization; develop and recruit volunteer positions to meet organizational needs.

* Recruit, onboard, and manage FTE volunteers to support needs throughout the organization.

* Orient, train, schedule, and place volunteers (including groups and individuals).

3. VOLUNTEER EXPERIENCE SUPPORT

* Act as a positive ambassador for Metropolitan Ministries in the larger community, creating a warm and supportive environment for volunteers.

* Lead or train volunteers to lead weekly New Volunteer Orientation and tours; follow up with new volunteers and help them connect to volunteer opportunities.

* Recruit and connect with volunteer groups, fostering a deeper relationship with Metropolitan Ministries.

* Assist in planning and delivery of follow-up, recognition, and appreciation activities for volunteers.

* Assist with the larger goals, functions, and activities associated with volunteer and donor experience.

* Support the facilitation of various specialized groups, including church mission trips, corporate urban immersion, and college 'alternative break' trips to Metropolitan Ministries through the Metro Immersion initiative.

4. CULTURE AND ETHICS: Demonstrate a passion for the mission, vision, and guiding values of Metropolitan Ministries. Work in a cooperative manner with staff, volunteers, and collaborative partners to achieve event and organizational goals. Meet personal goals, actively contribute to the achievements of team, and support departmental KPIs.

5. INDUSTRY KNOWLEDGE: Continually expand personal nonprofit volunteer management knowledge by staying abreast of national, state, and local trends and laws for volunteer development in general and related to volunteer support and nonprofit general programs, fundraising, and events support. Participate in regular Cross-functional team, Direct Report team, and All Staff meetings.

Education and Experience:

Friendly, customer service experience preferred. Minimum bachelor's degree, preferably in social sciences or business fields, or commensurate experience in customer service, hospitality management, public relations, or relevant field, and at least 1 year of successful volunteer coordination/management, personnel, or related experience, with supervisory experience, is highly desired. Attention to detail, relationship-building, and public speaking are required for Essential Responsibilities outlined.

Skills Requirements:

Excellent written communication skills. Excellent oral skills, including phone presence. Must be able to communicate effectively in English. Ability to plan and organize work and handle job-related matters in a professional manner. Critical thinker, problem-solving, and good time management skills are necessary. Must be able to work well under pressure and meet deadlines. Demonstrated proficiency with volunteer support, recruitment, and management software preferred. Computer and office equipment literate. Knowledge of web-based research tools and Microsoft Office is required. Must be able to work independently and as a team player.

Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills, and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Knowledge of community resources available to the homeless population. Must demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity. Ability to work as part of a team within a multi-disciplinary framework.

Physical Requirements:

Ability to stand and sit for long periods of time. Ability to walk and climb stairs and to lift 20 lbs. Physically able to work in outdoor/temporary shelter environment considering the local climate and its normal fluctuations. Physical, emotional, and spiritual stamina to handle job-related issues and stress.

Other:

Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States. Available to work Saturdays throughout the year as our program needs grow. Ability to accommodate a flexible work schedule, including evenings and weekends, and particularly, but not limited to holiday months (October-December) and to support special events.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at Daryl.Belluccia@Metromin.org