Supervisor, Returns - DC

JOB OVERVIEW:

Responsible for ensuring the timely and efficient operation of the customer returns departments, including timely receipt and disposition of customer returns and crediting to customer accounts.

KEY RESPONSIBILITIES:

• Supervises the Returns department, hires new team members, conducts performance reviews, recommends wage increases, monitors attendance, and responsible for early stages of conflict resolution.
• Tracks daily, weekly, and monthly hour usage and work completion levels to meet or exceed established budgets. Researches, identifies, and corrects issues that cause inefficiencies in productivity and accuracy.
• Responsible for maintaining a complete understanding of all Returns functions, computer screens, and reporting.
• Maintains awareness of how the department impacts customers, both internal and external, and the department's overall impact on the operation.
• As necessary, works with staff to complete departmental workload. Monitors and troubleshoots conveyors to maintain consistent workflow.
• Performs other reasonably related duties that may be assigned.
• Participates in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS:

• General warehousing experience including returns and at least four years in a lead or supervisory role, or the equivalent required.
• General warehouse knowledge and strong understanding of the Returns functions. Basic PC skills. Strong leadership, communication, and analytical skills. Ability to pass machine driver safety training for all required equipment.
• Four year college degree preferred but can be offset by team lead or supervisory experience in a distribution center environment.

GENERAL SKILLS & COMPETENCIES:

• Good management skills and ability to motivate teams
• Good verbal and written communication skills and ability to resolve disputes effectively
• Good presentation and public speaking skills
• Good decision making, analysis and problem solving skills with ability to multi-task
• Ability to learn applicable computer systems and other business required competencies
• Understand financial information that impacts department
• Ability to plan and coordinate successful projects
• Communicate effectively with team(s)

WORK EXPERIENCE:

Typically 4 or more years of related support experience; 3 or more years of management experience.

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

Henry Schein, Inc.is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers