Manager, Signature Experiences
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Posting Details
Position Information
Position Title |
Manager, Signature Experiences |
Department |
Visitor Services - 080 |
Position Summary |
The American Museum of Natural History is one of the world's preeminent scientific and cultural institutions, and has as its mission to discover, interpret and disseminate information about human cultures, the natural world and the universe through a wide-ranging program of scientific research, education and exhibition.
The Visitor Services department is seeking a Manager of Signature Experiences to support and lead the planning, coordination and management of programs, including sleepovers, adult nights and after-hours events. This role serves as a key operational leader during programs, ensuring staff are well-trained, events run smoothly and guests receive an exceptional experience. Reporting to the Senior Manager of Signature Experiences, this position plays a hands-on role in both event preparation and on-the-ground management.
Job duties include, but are not limited to:
- Coordinate on-site logistics for sleepovers, adult nights and after-hours events, ensuring smooth program operations.
- Serve as the point of contact for staff and vendors during events, providing direction and troubleshooting as needed.
- Manage and support the Signature Experiences Associate and frontline staff working signature experiences, ensuring they follow event protocols and provide excellent guest service.
- Conduct training sessions on program logistics, customer service and safety procedures.
- Assist in tracking attendance, feedback and program success metrics.
- Support inventory management of event-related supplies and equipment.
- Address guest concerns and respond to questions, ensuring an exceptional visitor experience.
- Assist with event setup, breakdown and transitions between program elements.
- Ensure event spaces are clean, safe and properly staged before and after each program.
- Ensure compliance with Museum policies, safety regulations and operational procedures.
The expected salary range for the Manager, Signature Experiences is $64,500/annual - $66,500/annual. The
AMNH offers an extensive benefits package designed to meet the needs of our dedicated and diverse community.
Pay will be determined based on several factors. The hiring range for the position at commencement is based on the type of work and the scope of responsibilities. The salary and placement offered is based on a number of individualized factors, including, but not limited to, skills, knowledge, training, education, credentials, areas of specialization and depth and scope of experience. |
Minimum Qualifications |
- High School Diploma or equivalent.
- Two years of management experience in customer service, events or hospitality.
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Preferred Qualifications |
- Bachelor's degree in business, hospitality, computer science or another related field.
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Physical Demands |
- Must be able to remain in a stationary position (sitting or standing) for prolonged periods.
- Must be able to occasionally lift up to 20 pounds.
- Must be able to move about the Museum campus.
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Category |
Full-Time |
Total Number of Scheduled Hours Per Pay Period |
70 |
Union Status |
Non-Union |
FLSA |
Exempt |
Expected Salary Minimum |
$64,500/annual |
Expected Salary Maximum |
$66,500/annual |
EEO Statement |
The American Museum of Natural History is an Equal Opportunity/Affirmative Action Employer. The Museum does not discriminate with respect to employment, or admission or access to Museum facilities, programs or activities on the basis of race, creed, color, religion, age, disability, marital status, partnership status, gender (including sexual harassment), sex, sexual orientation, gender identity, gender expression, genetic information, pregnancy and lactation accommodations, alienage or citizenship status, current or former participation in the uniformed services, status as a veteran, caregiver, pre-employment marijuana testing, sexual and reproductive health decisions, salary history, national or ethnic origin, height, weight, or on account of any other basis prohibited by applicable City, State, or Federal law. Additional protections are afforded in employment based on arrest or conviction record, status as a victim of domestic violence, stalking and sex offenses, unemployment status, and credit history, in each case to the extent provided by law. |
Quick Link |
https://careers.amnh.org/postings/4421 |
Posting Detail Information
Posting Number |
GS869P |
Open Date |
05/21/2025 |
Close Date |
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Open Until Filled |
Yes |
Special Instructions to Applicants |
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Supplemental Questions
Required fields are indicated with an asterisk (*).
- *
Do you have a High School Diploma or equivalent?
- *
Do you have two years of management experience in customer service, events or hospitality?
Documents Needed To Apply
Required Documents
- Resume
- Cover Letter
Optional Documents
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