Resource Counselor II

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Join Our Team as a Patient Financial Advocate!
Helping patients, solving problems, and making a real impact every day.

Are you the kind of person who loves solving puzzles, connecting with people, and making someone's day a little better? We're looking for a friendly, detail-loving, multitasking superstar to be the first face (or voice!) our patients interact with when they need help with billing, insurance, or financial assistance.

As a Resource Counselor, you'll be the bridge between patients and the healthcare system-helping them navigate the world of insurance, hospital billing, and financial aid with compassion and clarity.

What You'll Do:

Be a problem solver. Use your brainpower, tools, and systems to figure out what patients need and how we can help.

Communicate like a pro. Whether it's at the front desk, bedside, on the phone, or online-you'll explain benefits, answer questions, and guide patients with patience and empathy.

Handle the details. From gathering info and updating records to making account adjustments and processing financial aid applications-you're the kind of person who dots every "i" and crosses every "t."

Be a team player. Support your coworkers, help train new staff, and jump in when someone needs a hand.

Make an impact. Every patient interaction is a chance to reduce stress, bring clarity, and make the healthcare experience better.

Must-Haves:

• High school diploma or GED

• At least 6 months of customer service experience

• Great communication skills (written + verbal)

• Comfortable using Outlook, Word, and navigating computer systems

• Detail-oriented and organized

• Able to juggle multiple tasks without dropping the ball

• Empathetic, emotionally intelligent, and calm under pressure

• Math skills (yes, basic arithmetic counts!)

Bonus Points (Nice-to-Haves):

• Know your way around medical lingo? That's a plus!

• Experience in Patient Access, Billing, or Financial Counseling = gold star

• Excel basics? Even better.

• Bilingual? We'd love to have you!

Why You'll Love It Here:

• You get to make a difference in real people's lives-every single day.

• You'll learn and grow with a supportive, fun, and mission-driven team.

• It's never boring. Each patient, each case, each day brings something new.

If you're organized, compassionate, and ready to jump into a role where your people skills and smarts will shine-we'd love to meet you!