Transportation Aide I

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers.

Responsible for transportation of patients to and from various departments as assigned. May assist with equipment requests, oxygen rounds, and other support tasks to aid the performance of the department.

1. High School diploma or equivalent.

2. Prior experience in healthcare.

3. Basic Life Support (BLS) certification.

Duties and Responsibilities

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Ensures the safe, timely and accurate transport of patients to their destination including bring the proper requested equipment. Ensures the comfort of the patient by being attentive; offers blankets, checks modesty, and only engages in appropriate conversation involving the patient.

2. Assists patient care staff and utilizes proper body mechanics when lifting and transferring patients to and from wheelchairs, stretchers or beds.

3. Notifies nursing personnel, clinician, technician or reception upon arrival for patient. Verifies correct patient identification. Alerts nursing staff immediately to any signs of patient distress or equipment malfunction.

4. Completes transport quickly and efficiently; immediately notifies appropriate staff and leader when assignments are initiated and completed. Meets all performance related standards including response, active and completion times.

5. Disinfects transport equipment before and after use according to policy and manufacturer instructions for use. Removes linen, disinfects and makes up stretchers upon completion. Returns equipment to proper location. Collects and returns wheelchairs and stretchers to the proper holding areas. Ensures that medical waste is disposed of according to established infection control and prevention procedures.

6. Checks all equipment for proper and safe functions before use. Promptly reports any ineffective or broken equipment to unit leadership.

7. Interacts with other system teams appropriately. Keeps appropriate staff and manager informed of cancellations, activities, needs, and/or concerns. Notifies Director of potential situations and unreasonable response times.

8. Adheres to all policies, procedures and standards established by all regulatory agencies including but not limited to Federal, State, Joint Commission, OSHA, and CDC.

9. Takes initiative when observing patients waiting in corridors to go back to their rooms by notifying dispatch and transporting patient.

10. Conducts daily rounds to ensure equipment is properly stored.

11. Ensures compliance with policies and procedures for departmental operations.

12. Assists in orienting, training and developing transport associates.

About Lowell General
For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet-recognized community hospital. As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Magnet Designation:
TheAmerican Nurses Credentialing Center(ANCC) honored Lowell General Hospital withMagnet Recognitionfor excellence in nursing care, our fourth designation achieved in March 2025! The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only nine percent of hospitals in the United States have achieved Magnet status and fewer than one percent of hospitals have achieved a fourth consecutive Magnet designation.