Brand and Communications Coordinator

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Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; youll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every rolefrom Guest Services to Finance, Culinary to IToffers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

• Many of our Home Office positions are bonus eligible

What Were Looking For:

As the Brand & Communications Coordinator, youll be at the heart of our in-house Brand Design Studio (BDS), working side-by-side with the Senior Director of Brand and Senior Director of Communications. This role is the backbone of our creative operationsdriving workflow, streamlining processes, managing budgets, schedules, and assignments, and ensuring every project moves seamlessly from concept to completion.

This role is more than coordination; its impactful execution. Beyond project coordination, youll be a key collaborator with our Brand and Communication teams, optimizing workflows across asset management and social media tools. Organized, proactive, and highly detail-oriented, youll orchestrate multiple work streams with precision and efficiency, keeping teams aligned and projects moving forward across all corporate functions and hotel properties.

Who You Are:

• Service oriented team player with strong communication and organizational skills

• A highly motivated and results driven self-starter with a can-do problem solving attitude

• Dedicated to the details and the deadlines, you always dot every I and cross every T in a timely manner

• Organized and accountable, you see projects through from start to finish with a high level of organization and a sense of accountability

• Someone with a strong business acumen, having the ability to integrate and emulate the Loews Culture

• A creative thinker with the ability to propose new ideas and solutions

• Veterans and military spouses are encouraged to apply

What Youll Do:

Project & Workflow Coordination

Coordinate day-to-day operations, project tracking, and team coordination.

• Coordinate the day-to-day workload of the Brand Design Studio (BDS) using Workfront

• Review all project requests, determine time and cost estimates, and schedule assignments

• Clarify project content and gather all necessary information from clients

• Communicate project timelines, status updates, and risks to teams and stakeholders

• Conduct regular project status checks and weekly operational update meetings with the BDS team

• Troubleshoot workflow prioritization by coordinating team schedules with the Senior Director of Brand

• Maintain, monitor, and report on metrics, including financial and utilization

• Ensure deadlines and budgets are adhered to 95% of the time

• Maintain up-to-date records of all projects and their schedule/budgetary status

Process Improvement & Operational Excellence

Drive efficiency through process optimization, analytics, and quality control.

• Develop and implement workflow processes and technology to ensure quality and consistency

• Analyze data to identify operational improvement opportunities

• Foster continuous improvement culture within BDS

• Conduct quarterly budget and operational reviews with the Senior Director of Brand

• Create reports and dashboards in Workfront to monitor team productivity and operations

• Confirm actual hours vs. estimates and process monthly billing reports

• Maintain high team utilization rate (70%+ billable)

• Develop and implement custom forms and templates in Workfront

• Provide solutions that align with evolving corporate strategies and business cycles

Technology & Tools Management

Manage platforms and systems that support creative operations.

• Act as a Workfront expert and attend ongoing training sessions

• Communicate, manage, and utilize the time tracking and tiered workflow systems in Workfront

• Maintain templates and best practices on the BDS SharePoint site

• Work with IT to implement and enhance technology supporting BDS functions

• Identify and troubleshoot technological bottlenecks in workflows and systems

Creative & Brand Operations Support

Support design and creative development through brand alignment and production tools.

• Learn the creative and production process to better support estimates and project scoping

• Make small design edits using InDesign or Photoshop for workflow efficiency

• Maintain brand-level specification sheets for printed collateral

• Work with the Senior Director of Brand to develop and train teams on brand standards

• Manage agency/vendor relationships, including vetting, onboarding, and reporting metrics

• Oversee creative asset rack production schedules and ensure delivery timelines

• Manage recurring production calendar and delivery requirements

Client Relationship Management

Ensure client satisfaction and smooth collaboration with internal and external stakeholders.

• Deliver a seamless project management experience for clients

• Implement and enforce Standard Operating Procedures across the team

• Troubleshoot communication challenges between clients and the BDS team

• Establish and manage a high level of client satisfaction

• Proactively reach out on recurring projects to ensure timely submission and processing

Content & Social Media Management

Create and curate content for blogs and social media channels.

• Curate UGC social media content via the Emplifi platform

• Support content scheduling and hashtag holiday integration in Sprout Social

• Publish brand publicity highlights on the press room blog

• Conceptualize, write, and manage content for the consumer blog and editorial calendar

• Evaluate social media influencers for brand partnership opportunities

• Provide general support for a range of social media and content-related tasks

Training & Development

Assist with onboarding and upskilling internal and externalstakeholders.

• Train new BDS team members on tools and workflows

• Assist in onboarding and training clients, agency partners, contractors, and internal users on BDS tools, processes, and technologies

General Responsibilities

• Attend/complete all mandatory training sessions and meetings

• Regular attendance in conformance with standards

• Comply with company policies and procedures

• Perform other duties as assigned

Your Experience Includes:

• High School Diploma or equivalent required; Bachelor's degree preferred with emphasis on business management, marketing and/or communications

• 23+ years of experience in project coordination role within a creative/marketing environment, including social media

• 23+ years of experience utilizing professional project management tool (preferably Workfront)

• Knowledge of print and digital media project workflow, processes, and best practices

• Excellent verbal and written communication skills to relay information simply and clearly to creative marketing and cross-functional departments

• Highly detail oriented and organized with a passion for keeping things on track

• Experience working with creative teams, social media, print vendors and digital marketing is strongly preferred

• Comfortable working cross-functionally with multiple partners at all levels of a corporate organization

• Adaptable and able to change gears quickly when change happens

• Proficient in Microsoft Office 365, including SharePoint

• Familiarity with Adobe creative applications and Pixlee is a plus

• Familiarity with cloud-based technologies and content management systems

• Ability to follow corporate brand standards

• Proficient in social media tools and platforms

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