Compliance Consultant - Complaints and Market Conduct - Remote

Symetra has an exciting opportunity to join our Compliance team as aCompliance Consultant!

About the role

As a Compliance Consultant, you will lead and support key oversight functions across all business divisions. Your primary responsibilities will include complaints oversight, quality assurance guidance, and contributions to compliance monitoring activities. You will identify and assess compliance risks, develop practical recommendations, and support initiatives that drive long-term, sustainable growth while promoting adherence to regulatory requirements and internal policies.

What you will do

• Serve as the compliance liaison to the Operations Complaint department and oversee the complaint management function
• Utilize data analysis tools to track and evaluate complaint trends, inform reporting, support risk mitigation efforts, and ensure alignment between complaint operations and compliance requirements
• Act as the compliance point of contact for Quality Assurance (QA), reviewing and advising on QA practices to ensure they align with current and evolving regulatory requirements
• Complete compliance monitorings by following established procedures, documenting results, and escalating concerns as needed
• Serve as a back-up for market conduct examination management, including coordinating internal responses and document collection
• Independently manage technically complex compliance projects with minimal supervision
• Stay current on industry issues and regulatory developments relevant to assigned areas
• Perform ad-hoc research and analysis to support senior management
• Provides training and mentorship to less experienced team members

Why work at Symetra

"If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!" - Cindy G., Program Manager

"We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" Stephanie F., VP Customer Service & Operations

"If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit." - Daniel P., Senior Underwriter

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

$85,400 - $142,300 annually plus eligibility for Company Annual Bonus

Who you are

• High school diploma required
• College degree or equivalent experience required
• 8+ years of relevant compliance and/or industry experience, including 3 years managing a compliance function
• Experience with regulatory compliance, complaints management, and quality assurance environment required
• Excellent analytical, communication, presentation, and organizational skills and executive judgment
• Strong analytical, organizational, and communication skills, with the ability to evaluate data and identify trends to support complaint oversight and compliance risk mitigation
• Proven ability to work cross-functionally, particularly as a liaison between Compliance, Operations, and Quality Assurance teams. Must be comfortable collaborating across levels, including with senior leadership
• Able to independently manage and complete compliance monitorings following established procedures, with attention to documentation accuracy and escalation protocols
• Strategic thinker with a process-oriented mindset; able to identify gaps or opportunities in QA or complaint workflows and recommend improvements aligned with regulatory expectations
• Demonstrates sound judgment and a broader organizational awareness when balancing regulatory requirements with operational realities
• Skilled in mentoring junior team members and fostering a culture of continuous learning and compliance awareness
• Clear and confident communicator - capable of explaining complex compliance issues in a way that is accessible and actionable for business partners
• Demonstrates adaptability and problem-solving skills in a fast-paced, evolving regulatory environment

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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