Student Journey Analytics Manager
 Western Governors University | |
life insurance, flexible benefit account, parental leave, paid time off, paid holidays, sick time
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 United States, Utah, Salt Lake City | |
| 3949 South 700 East (Show on map) | |
 May 22, 2025 | |
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If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Technical 408 Pay Range: $116,000.00 - $174,100.00Job Description Job Responsibilities Design: develops and oversees the architecture of the CJA platform to ensure it meets organizational needs and integrates seamlessly with other systems. Business Requirements Definition: participates in journey mapping efforts to define better measures of student experience. Stakeholder Management: builds strong relationships and communication strategies with key stakeholders, influences cross-functional teams, builds consensus, and serves as a platform evangelist. Direct Development: leads the development of custom analytics solutions and enhancements within the CJA platform, ensuring high performance and scalability. Partner with Analytics Implementation and Data Engineers to capture the right data into the platform. Deployment: manages the deployment of the CJA platform, including configuration, testing, and user training to ensure successful implementation. Manage Connections ensures data flows correctly from our Data Lakehouse (using Databricks) and Adobe Experience Platform (AEP) into CJA. Configure Data Views: tailors CJA data presentation to meet business needs. Administration: administers the CJA platform, including user management, security, and system maintenance to ensure optimal performance. Manage User Access & Permissions maintains data security and appropriate access levels Ensure Data Quality: implements governance frameworks and validate data accuracy Optimize Performance: monitors and improves overall system efficiency (volume of data, speed of computations, etc.) Evangelization: promotes the use and benefits of the CJA platform across the organization, providing training and support to drive adoption and utilization. Maintain Documentation: maintains comprehensive documentation of solution design and processes. Support Reporting & Analysis: assists users with their analytical needs, including training and platform support. Maintenance: Perform ongoing maintenance and updates to the CJA platform, addressing any issues and implementing improvements as needed. Stay Updated on New Features: implements relevant updates and enhancements. Establish a Formal Intake Process: implement a structured system for evaluating and managing new CJA requests Manage Integrations: maintains integrations with other AEP/AEC applications & services This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice. Qualifications Knowledge, Skills, and Abilities
Education
Experience
Experience in lieu of education Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager. Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law. | |