Investment Administration Officer

The teammate provides account administration for the Bank's wealth management division investment accounts. Establishes and maintains strong customer relationships through proactive and appropriate customer service. Independent judgment is required in order to plan, prioritize and organize diverse workload. Work is performed independently with little or no supervision. The incumbent provides the highest quality of service to every customer.

Essential Functions

• Responsible for providing high-quality, timely administration of DCM investment management accounts, including but not limited to: account system set-up; coordination and tracking of account initial funding; daily client communications; monitoring of daily client transactions; transferring assets; tracking client fees and account balances; and account specific system maintenance, including statement internet access
• Cultivate and maintain positive relationships with clients through regular, proactive communication and adherence to the Bank's Culture of Excellence
• Perform daily cash management, reconciliation with administrative reports, drafting, maintaining, reviewing, preparing and interpreting applicable documents
• Provide updates to Portfolio Managers on account system changes, client requests, liquidity needs and daily communications
• Perform comprehensive annual administrative review of all client accounts, including risk evaluation and client meetings
• Participate in client meetings no less than annually to provide account administration review
• Ensure accuracy in year-end tax reporting and compliance with all applicable deadlines
• Serve on Wealth Management committees, as assigned

Required Education, Experience and Skills

• College degree in related discipline and/or equivalent combination of education and experience
• At least four years of direct involvement with investment account administration is required; prior experience with both institutional and individual account administration is preferred
• Excellent interpersonal and customer service skills
• Proven ability to communicate accurately and with clarity, professionalism, diplomacy and tact, whether verbally or in writing
• Proven team orientation and a demonstrated work ethic
• Demonstrated ability to manage and mentor staff, with prior direct management or supervisory experience preferred
• Ability to work with minimal supervision; self-motivated and self-directed
• High degree of accuracy and demonstrated attention to detail
• Proven ability to problem-solve effectively
• Recognized ability to effectively organize and prioritize tasks
• Computer proficiency, especially when using trust and banking systems; proficiency with the Microsoft Office suite of applications is highly beneficial