Director of Spa

Fort Lauderdale Hotel

Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping, amphitheater, charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces. The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.

Be a part of the pre-opening team for the Omni Ft. Lauderdale Hotel!

Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

Maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa-related services in relation to assistance with policies, seeing that the Omni Culture and objectives of the Spa are being upheld.
• Responsible for managing, directing and coordinating all functions of the Mokara Spa.
• Lead by example through performance level, focus on quality, and cheerleading for goals.
• Be a proactive communicator, an initiator and highly organized. Ability to satisfactorily communicate (verbal and written) with guests, co-workers and management.
• Ability to respond to inquiries or complaints from customers, associates, regulatory agencies or members of the business community. Address any guest issues and provide proper service recovery, using T.O.A.S.T Model, to ensure satisfaction of guest.
• Interact with guests, providing full knowledge and assistance in a friendly but unobtrusive manner with all guests.
• Develop a highly motivated team able to create the most effective organization, service and product for Spa and congruent with other areas of the Hotel.
• Mentor and develop hourly staff and supervisors into effective leaders.
• Arrange the training of the Spa MOS (Moments of Service) audits for all positions within the Spa.
• Oversee the cleanliness and coordinate special requirements with Housekeeping, Stewarding, Food & Beverage, and Engineering.
• Effectively manage linen inventory and work with our 3^rd party laundry vendor to ensure no disruptions to the operatoin of the Spa
• Respond properly in any hotel emergency or safety situation.
• Effectively integrate the Spa with the Hotel operation wherever possibly in accordance to the direction of Spa trends.
• Utilize all computer systems relevant to the departments.
• Ability to issue recommendations regarding the annual operating budget, capital, operating planning, and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data.
• Establish and implement operating policies, concepts and procedures for the Spa.
• Ability to be cross trained in all functions of the Spa and Hotel, where appropriate.
• Schedule and assist spa groups with reservations and on day of services.
• Participate in Spa promotion and public relations.
• Monitoring of hiring, disciplining, training, development, promotions, and terminations to insure positive associate relations.
• Generates and implements creative new approaches to providing quality guest experience and services. Is responsible for the guest satisfaction scores in the Spa.
• Responsible for ensuring all equipment and supplies in the Fitness Center and Spa are stocked and in working condition.
• Follow proper procedure for payment of goods sold.
• Always comply with Omni standards & regulations to encourage safe & efficient hotel operations.
• Ability to effectively maintain communication to all managers and supervisors in the spa.

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS & EQUIPMENT:

• Desktop computer (Opera, SpaSoft, Oracle, Birchstreet, Kronos and Microsoft Office), printer, telephone, copier, fax machine and scanner.

• Minimum of three-years of proven leadership experience. Full service, high volume Spa environment, and/or hotel/resort experience strongly preferred.
• College degree in Hospitality or Business Management, preferred.
• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
• Thorough knowledge of Spa services, Spa menu writing, retail product lines, retail merchandising, cost control, labor control, general maintenance, and accounting.
• Understanding of modern techniques in massage therapy, nail services, cosmetology, esthetician services and basic hair stylist services required.
• Understanding of state and local regulations pertaining to spa operations, to include maintaining appropriate licensures and meeting required health and safety standards.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Able to set priorities for the Spa and provide feedback to others that enhances performance.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
• Computer skills to include basic office programs Spa Soft program preferred.
• Must have a flexible schedule and be willing to work nights, weekends, and holidays.
• Ability to be certified in CPR (Cardiopulmonary Resuscitation).
• Ability to obtain a State of Florida ABC Server Training.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.