Applications Analyst I - Workday

Hourly Pay Range:

Position Highlights:

• Position: IT Applications Analyst I - Workday

• Location: choice of Skokie, Arlington Heights, Warrenville

• Full Time

• Monday- Friday, 8am - 4:30pm

• Hybrid Role: onsite during training, flexible afterward.

• On call rotation

Job Summary:

As an IT Applications Analyst I - Workday at Endeavor Health you will primarily be responsible for providing first-line technical and functional support for the Workday application. This role supports employees with login and access issues, manages security provisioning, triages ServiceNow tickets, runs daily operational tasks, and assists with internal audits. The analyst works closely with cross-functional teams to ensure efficient and compliant use of the Workday system.
In addition to core support duties, you will contribute to identifying opportunities that reduce manual effort, support organizational growth, improve user and patient experience, and help develop innovative operational solutions. This role is expected to foster strong working relationships with key stakeholders, promote the consistent use of tools, techniques, workflows, and platforms, and perform other duties as assigned.

To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices.

What you will do:

• Respond to employee questions and troubleshoot login or navigation issues in Workday.

• Process and track Workday security access requests, ensuring appropriate role assignments and approvals.

• Triage incoming ServiceNow tickets related to Workday and route them to the correct teams.

• Run and monitor scheduled daily tasks, including reports, integrations, and system checks.

• Assist with audit and compliance activities, including user access reviews and evidence gathering.

• Maintain documentation of recurring tasks, support procedures, and escalation paths.

• Collaborate with HRIS, Finance, and other internal stakeholders to resolve access or system-related issues.

• Participate in system testing and validation during Workday updates or configuration changes.

What you will need:

• Education:High School diploma or equivalent is required.

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field-or equivalent experience preferred.

• Experience: 0-2 years of experience in IT support, help desk, enterprise applications, or related roles.

• Exposure to or experience with Workday or SaaS platforms preferred.

• Experience with ticketing systems such as ServiceNow is a plus.

• Unique or Preferred Skills:

• Strong problem-solving, communication, and customer service skills.

• Basic understanding of access and security management in enterprise systems.

• Detail-oriented with the ability to follow structured procedures and maintain documentation.

• Ability to work both independently and collaboratively with cross-functional teams.

• Familiarity with Microsoft Office tools, especially Excel, Word, and Outlook.

Benefits (For full time or part time positions):

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.