Manager of Sales Support

We're looking for a dynamic individual with excellent written and verbal communication skills, reading comprehension proficiency, and the ability to manage a varied and busy workload to grow with the CTM team.

The Manager of Sales Support will be responsible for writing, customizing, and editing persuasive pitches and formal proposals in support of internal sales team members with whom you will frequently collaborate. This individual is responsible for developing proposal packages designed to entice entities of all sizes and scopes with considerable business travel spend, encouraging them to partner with CTM.

Standard

Complete customized responses and related documentation for formal Requests for Proposal and competitive sales engagements (RFP, RFQ, RFI, etc.) that communicate our value proposition and service offering. This will include proposal responses, cover letters, executive summaries, and supporting documents.
• Customize sales pitches that communicate our value proposition and service offering. This will include PowerPoint presentations, meeting strategy, and supporting materials as needed.
• Proposal and document management from conception to final delivery of bid packages (research, collaboration, editing, and successfully meeting strict internal and external deadlines).
• Proofreading to an exceptional standard, ensuring grammatical, technical and brand accuracy.
• Assist with other sales support materials, as needed, such as ad hoc presentations, topical documents and updates, technical samples, and other materials to support competitive and non-competitive new business opportunities.
• Assist the national Sales Support team in maintaining databases and resource materials as needed.

• Provide backup support for the Director of National Sales Support, to ensure coverage of duties during expected and unexpected absences.
• Provide mentorship and support to junior writers.

• Embrace CTM's core values of Connect, Evolve and Deliver.
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure - is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

• Bachelor's degree in a related field, or proven experience equivalent.
• Minimum seven (7) years proposal management experience including opportunities of all sizes, up to Fortune 100 corporations.
• Minimum of three (3) years of management experience, at the level of manager or higher.
• Five (5) or more years of experience within the travel industry.
• Experience with Adobe Creative Suite - specifically Acrobat, InDesign and Photoshop.
• Experience with bid management technology, such as Loopio, is preferred.

• Familiarity with the corporate travel industry.
• Exceptional written and verbal comprehension and critical thinking skills.
• Ability to create compelling copy within company voice, tone and style guidelines.
• Advanced time management capabilities to adhere to multiple internal and external project deadlines.
• Excellent command of English, both written and verbal.
• Ability to support multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us by clicking here. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click here to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

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