Restaurant Service Technician

Make your next move an expert one.

At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

The Restaurant Service Technician provides both preventative and reactive support for restaurants throughout the region. The position is responsible for ensuring the restaurant kitchen equipment and related building support systems meet all performance specifications in the prescribed market area through reactive and preventative maintenance support.

Candidates are preferred to live in the Roanoke, VA area. Territory will cover the following cities: Roanoke, Salem, Lynchburg, Martinsville, and Danville, VA

SPECIFIC FUNCTIONS AND RESPONSIBILITIES:
Support restaurant Operators through a comprehensive service solution for commercial cooking, refrigeration, other specialty foodservice equipment and base building HVAC systems.
Respond to all store Operators' inquiries and complaints, verify problems, and take necessary corrective actions within the prescribed response times based on service level of request.
Properly troubleshoot, diagnose, repair, and install/remove Commercial Kitchen Equipment, including cooking, refrigeration, other specialty foodservice equipment and base building HVAC systems.
Communicate with manufacturers as needed to help with diagnoses and parts identification.
Consult with the Technical Assistance Team for technical support while onsite.
Install all parts ordered for the operators in a timely and professional manner and in line with established service level agreements.
Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory.
Follow safe work practices and accident prevention procedures.
Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory.
Maintain productivity levels in accordance with company standards.
Ensure completion of onboarding process and training.
Monitor and support continuous training and certifications by OEMs and updates partner on program process changes.
Engage with equipment partners (Suppliers, Manufacturers, Vendors) and any programs impacting assets within the CSN scope of services.
Support equipment reporting to help leadership with equipment forecasting, rollouts, and proactive replacements.

SKILLS, EDUCATION, AND EXPERIENCE:
Technical trade school with relevant experience and technical acumen.
Minimum of 5+ years of building-related trade experience.
Proven technical, vocational, or on-the-job training in at least one of the following areas: repair of sealed refrigeration HVAC systems, electrical, mechanical, process controls, and mechanical power transmissions.
Experience in service work for kitchen equipment, construction, and/or facilities management.
Current Universal CFC certification.
State-issued electrical and/or HVAC license. Not required, but highly valued.
Must possess and maintain a valid State of Driver's License and proof of insurance.
Evidence of safe driving record as exhibited in an MVR is required.
Ability to safely drive/operate company vehicles to and from various properties.
Solid mechanical aptitude, troubleshooting skills, and working knowledge of appropriate tools, gauges, meters, etc. in the execution of work required.
Possess tools/supplemental equipment commonly used in troubleshooting and repair of sealed refrigeration systems.
Ability to read diagrams and schematics.
Ability to work non-business hours when required.
Excellent oral and written communication skills.
Good computer skills in Microsoft Word, Excel, and with the ability to use proprietary mobile application to capture service.
Ability to take initiative and recognize a need to act without prompting from supervisor.
Unwavering positive service attitude with the ability to maintain a friendly, helpful attitude, and demonstrate empathy to Operators and vendors.
100% travel within market area.

Physical Requirements:
Ability to work extended periods of time without relief when responding to priority/emergency situations (including overtime type assignments).
Lift, carry, pull, or push 50 lbs.
Climb stairs, step stools, or ladders up to 2 stories high (with ladder safety training), twist, crouch, kneel, or crawl frequently during the course of a day.
Spend extended periods of time standing.
Bend over to pick up items from ground level, turn from side to side.
Walk on even or uneven surfaces frequently during the course of a day.
Use arms, wrists, and hands to grasp, squeeze, manipulate, or operate machinery frequently during the course of a day.
Tolerate changes in weather and be able to complete tasks inside and outside.

Competitive compensation and benefits including, but not limited to, a full range of health care benefits, paid time off, and 401K, are available.

Colliers provides equal employment opportunities to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status, or any other characteristic protected by law.

Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.