New

Customer Account Coordinator

Aleron

May 22, 2025
Description Acara Solutions is looking for a remote Customer Account Coordinator for one of our growing clients! Must be in NY, CO, PA, FL or GA Fully remote $20 - 26.44/hr Contract to Direct Job Description: We are seeking a Customer Account Coordinator to join our Client's Storage Management division. This individual will be responsible for coordinating new and existing leases for Client customers, communicating with the customer and storage providers to identify properties that meet all requirements, and providing day-to-day administrative support related to storage locations. Key activities will include reviewing customer requirements, sending proposals to the customer for sign-off, securing storage units, facilitating access changes, and acting as a liaison between the customer and the rental facility. This position will report to Client's Director of Storage Management. Key Responsibilities: Communication: Handle both inbound and outbound helpdesk phone calls and emails from customers and self-storage providers. Document all communications in the Freshdesk ticketing system accurately and in a timely manner. Sourcing: Source and rent appropriate storage locations across the United States that meet customers' business requirements. Use WA's CRM, conduct website research, and make phone calls as needed. Prioritization: Manage Freshdesk help desk tickets and emails promptly. Collaborate with the Team Lead to prioritize the daily workload. Issue Resolution: Identify and research the nature of customer issues to determine appropriate resolutions. Use training materials and canned responses to efficiently respond to issues and escalate to other team members when necessary. Internal & External Stakeholder Management: Maintain clear and appropriate communication with all project stakeholders, ensuring timely resolution and follow up to customer needs. Keep systems such as Monday.com, WA Infocenter, and Freshdesk continuously updated. Team Player: Participate actively in all team meetings, share best practices, and provide backup coverage for team members when needed. Job Requirements Required Skills / Qualifications: High School Diploma or GED required. A minimum of 1 year of related experience (e.g., Customer Service, Account Coordinator, Leasing Coordinator, Sales, etc.) is preferred. Preferred Skills / Qualifications: Excellent communication and interpersonal skills. Ability to thrive in a fast-paced environment. Problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Proficiency in using cloud-based project management and collaboration tools. Willingness and ability to occasionally work overtime during period of high volume. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply