Field Service Technician

Job Title: Field Service Technician
Pay Rate: Up to $90k/salary DoE
Location: Mason, OH
ZIP Code: 45040
Start Date: Right Away
Job Type: Direct Hire
Keywords: #FieldServiceTechnician #EngineeringJobs

JOB RESPONSIBILITIES:
* Be the first point of contact and solution for customer technical product questions to provide an optimum customer experience by ensuring 100% operational products and reliability.
*Lead and conduct the management and implementation of new product installations, commissioning, including the upgrade or modification of existing product installations at customer sites.
*Understand, articulate, and provide proper usage training to customers at the customers installation site.
*Review technical documents including tool drawings, electrical and/or hydraulic schematics, parts lists, and technical instructions for design/manufacturing/installation and product operation problems when an issue arises. Disassemble tooling and equipment, identify required modifications, manage logistics associated with modifications, upgrade, repairs, tests, etc.
*Provide trouble shooting expertise alongside customers to assist team in identifying root cause and corrective actions for design, manufacturing, electronic, software, or hydromechanical issues.
*Oversee product configuration management process to ensure consistency of product"s performance and alignment to its design and intended use.
*Participate as a key team member in product strategy development to recommend technical solutions to grow and capture market share.
*Working with cross functional teams, managing specific projects, products, and services in assigned region.
*Perform other duties and specific projects as assigned.

REQUIRED QUALIFICATIONS:
* Must be a US Citizen
* Demonstrated ability to both lead and be led by others in an entrepreneurial environment.
*Be able to demonstrate an in-depth working knowledge or equivalent experience for advanced tool and equipment applications onsite at customers related to modifications, upgrades, repairs, calibrations, training, product familiarization and effective troubleshooting to resolve issues on complex equipment.
*4-year technical degree, and/or 10+ years of equivalent aviation related experience preferred.
*Travel up to 50% per year to support customers and products.
*Experience in fast paced customer facing roles, requiring advanced skills in electrical, hydro mechanical, assembly, disassembly, testing, and operating complex specialized equipment specific to the aviation industry.
*Experience with MS-Office (Excel, Word, Outlook, Power Point, Teams). ERP systems (Epicor) is a plus.
*Be able to work independently.
*Attention to detail and accuracy.
*Be able to demonstrate good problem-solving skills.
*Demonstrated experience in accurately communicating customer needs to ensure operational excellence.
*Strong customer service attitude and aptitude.
*Excellent communication skills - verbal and written.

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans