Temporary Studio Operations Technician: SC Johnson College of Business

Our College:

Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the Cornell Peter and Stephanie Nolan School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 232 research faculty, 46,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw-within the college, Cornell Tech in New York City, and Cornell University broadly.

The SC Johnson College of Business Technology Services plays a critical role in the success of the College by providing the Technology and Systems required to fulfill the mission of SC Johnson/Cornell. We identify, implement, and support appropriate technology solutions & services to exceed the expectations of our customers and stakeholders. In doing so, we collaborate with stakeholders to leverage technology as an engine for innovation, transformation, and differentiation.

This Position:

Reporting directly to the Strategic Operations and Solutions Architect, the temporary Studio Operations Technician is responsible for providing operational management of a broadcast studio and multiple remote videoconferencing learning centers throughout on class weekends. The temporary Studio Operations Technician is part of a team of subject matter experts of all technology used in the studio and remote videoconferencing learning centers. This includes the resolution of all technical and non-technical issues, ranging from the simple to the highly-complex. This is an autonomous role that is responsible for consistently managing, delivering, and producing professional-level presentations for high-profile, business-critical live class sessions with limited to no supervision or assistance. The incumbent in this position will be expected to work scheduled weekend (Saturday and the possible Sunday) broadcasts throughout the entire summer.

This is a temporary, two month, non-benefits eligible position. The dates of this position will be from July 1, 2025 - September 4, 2025. The hourly rate will be $26 an hour.

* Visa sponsorship and relocation assistance are not provided for this position.

Key responsibilities include:

Studio Operations (90%):

• Performs Studio Operations duties based on a scheduled rotation and on an as needed basis.This role is responsible for providing operational management of a broadcast studio and multiple videoconferencing boardroom learning centers for class weekends.
• Responsibilities include advanced diagnostics, remediation, and workaround development in real-time to facilitate zero downtime in a high-profile studio. Technical issues include video conferencing, bridging, computers, and network equipment, including remote systems.
• During broadcast sessions, the incumbent is responsible for resolving all issues, both technical and non-technical, for staff, students, and faculty. The incumbent also works closely with the teaching professor, providing instruction and direction as needed. Direction is provided to the bridge operator, network engineers and studio assistant to ensure quality standards are met.
• Identify problems (technical and non-technical) and adapt, develop, or make improvements to existing policies and/or procedures. Advanced level support to other studios may occur on broadcast days as well.
• Maintain a professional studio environment.

Other position-related responsibilities (10%):

• Participate in projects with occasional work responsibility falling above or below current classification.
• Other position related responsibilities

Required Qualifications:

• High School Diploma
• Experience with live and recorded events/broadcasts.
• Experience with network infrastructure and protocols related to video conferencing.
• Technical knowledge of A/V and broadcasting equipment and operations, (cameras, microphones, lighting, teleprompter, live troubleshooting, software-based video meeting and streaming platforms, recording platforms, etc.).
• Excellent customer service experience in a client-centered environment.

Preferred Qualifications:

• Higher education experience.
• Broadcasting experience.
• Knowledge of UC (Unified Communications).
• Position Competencies/Skills:Job related knowledge, skills,abilities,and behaviors that contribute to success.

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