Customer Enablement Partner

What you'll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. As a Customer Enablement Specialist, you will support developing and delivering programs designed to onboard and educate our customers. You'll work closely with senior team members to create valuable resources, deliver training, and help ensure that customers have a smooth transition to our products or services. This role is ideal for individuals passionate about customer success and looking to grow their skills in a dynamic environment.

Identity Automation, A Jamf company is a software company provides identity, data, and configuration management products and solutions to government, education, and commercial customers across the United States. Identity Automation offers competitive base salary and benefits programs and incentive compensation for eligible employees.

What you can expect to do in this role:

Onboarding Program Development:

• Assist with the design and improve customer onboarding programs to align with customer needs and business goals.
• Develop enablement materials, including guides, tutorials, and training resources.

Customer Training:

• Conduct enablement sessions for new customers to introduce them to product features, functionalities, and best practices.
• Collaborate with product teams to stay updated on new features and incorporate them into training programs

Documentation and Resources:

• Create and maintain comprehensive documentation, including user guides, FAQs, and video tutorials.
• Develop a knowledge base to empower customers to self-serve and troubleshoot common issues.

Customer Communication:

• Communicate proactively with customers to clearly understand the onboarding process and available resources.
• Provide timely updates on product enhancements, training opportunities, and relevant information.

Feedback Collection:

• Gather customer feedback on onboarding processes and training programs.
• Use customer insights to make continuous improvements to the onboarding experience.

Cross-Functional Collaboration:

• Collaborate with sales, marketing, delivery and customer success teams to ensure a seamless transition from sales to onboarding and ongoing support.
• Liaise with product teams to understand the product roadmap and relay customer feedback

Performance Metrics:

• Analyze data to track customer progress, engagement with training materials, and overall satisfaction.

Additional Skills:

• Adaptability: Ability to adapt to evolving business needs and customer requirements.
• Problem-Solving: Strong analytical and problem-solving skills to address customer challenges effectively.
• Customer Focus: A deep understanding of customer needs and a commitment to delivering exceptional customer experiences.
• Tech Savvy: Comfortable learning and navigating new technologies quickly.
• Organizational Skills: Effective organization and time-management skills to handle multiple tasks and priorities.

What we are looking for:

• Proven experience in customer onboarding, training, or enablement.
• Strong customer service orientation and excellent communication skills.
• Ability to work collaboratively with cross-functional teams.
• Experience working in or supporting K-12 education environments.

Education & Certifications:

• Bachelor's degree in business, marketing, or a related field.

How we help you reach your best potential:

• 
  

  How we help you reach your best potential:

  
  
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work
• Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits - which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.