Collections Specialist

Description

The Collections Specialist is responsible for minimizing risk to the company by resolving past due balances (debits and credits), monitoring credit holds, and making decisions to release or hold product and/or services based upon the parameters set forth by the Collections or Credit management teams. Additional responsibilities include collaborating with internal departments to resolve issues and reporting overall results to company stakeholders (internal and external).

Responsibilities

Past Due Balance Management and Reporting

• Own front-line collections, contacting customers regarding debit and credit balances beyond the due date
• Transmit any documentation needed to resolve past due balances
• Log all collection activity and relevant comments into the accounting system
• Provide metrics reporting (recorded) for balances 1 day past due and greater
• Ensure reporting is accurate and detailed
• Investigate historical data for resolution of over and short payments, disputed items, and unapplied payments, working with other internal departments when needed
• Communicate with internal customers to investigate and resolve debit and credit balances
• Communicate potential inability to fuel (due to credit restrictions) to all internal customers including Sales, Operations, and Dispatch

Data Analysis

• Possess analytical skills to assimilate information making sound business decisions quickly and accurately
• Utilize all systems and programs to analyze data, and report results
• Possess knowledge of accounting and operations systems to determine and resolve any internal, set-up, contract, or billing issues
• Possess a general understanding of credit files, security options, and insured accounts
• Advise the Credit team of any needed increases in limits to prevent balances from exceeding limits
• Understand when to escalate to management and sales to advise of cash flow issues and prevent holds
• Assess exposure and compare to allowable limit to determine if credit is available for various energy products and services, obtaining approval to exceed credit limits and set parameters
• Possess a working knowledge of Excel including pivot tables and lookups

Customer Service & Negotiation

• Maintain excellent customer relations through professional conduct and timely, accurate responses
• Notify internal customers of any accounts with ongoing issues leading to potential risk or credit hold status
• Exhibit and encourage team spirit and collaboration
• Communicate clearly with respect and courtesy at all times, both verbally and written, with correct grammatical usage
• Customize communications and processes relative to both internal and external customers

Initiative

• Embrace and exude the core values of Mansfield Oil Company: Teamwork, Conscientiousness, Innovation, Integrity, Personal Service, and Excellence
• Execute the goals and expectations of the department and role with a willingness to invest additional time to achieve these goals
• Own personal and professional growth including being open to coaching and recognizing training opportunities to enhance performance and skills
• Develop prevention strategies to eliminate problems before they occur
• Plan before taking action to ensure that the most successful process is utilized
• Evaluate performance during the day and make appropriate adjustments to achieve goals

Position Requirements

Formal Education & Certification

• High School diploma or equivalency required

Knowledge & Experience

• Must be fluent in English
• Proficiency in Microsoft Office Suite
• Intermediate proficiency in Excel including vlookups and pivot tables
• One-year minimum B2B collections experience or related skills required

Qualifications and Characteristics

• Excellent organizational and time management skills
• Strong analytical and problem-solving skills
• Able to multi-task effectively and prioritize tasks according to the level of importance
• Excellent communication skills (both written and verbal)
• Self-motivated, self-starter with strong attention to detail
• Able to perform in a fast paced, team-oriented environment
• Ability to stay organized on multiple projects while performing accurate work

Work Environment

• 40-hour on-site work week
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components

Benefits

• Comprehensive benefit package (health, dental, vision, Company paid: Life insurance, STD and LTD)
• 401(k) plan with company match
• Paid Time Off that includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency
• Parental Leave
• Tuition Reimbursement
• Insurance Discount Programs
• Chaplain Program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.