Credit & Collections Manager - Oxford, MA

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 25 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

Our Credit & Collections Manager is a hands-on leader overseeing and driving a key function in ensuring we set and maintain proper expectations with our customers on receiving payments for our purchased solutions. This individual and their team work 5 days/week out of our Oxford, MA facility. Their primary responsibilities would include the following:

• Maintain and ensure adherence to the corporate credit and collection policies
• Call customers for past due balances
• Reconcile customer payment variances and deposits
• Supervise Invoicing and Cash Processing Specialists
• Measure and report credit and collection goals and objectives with appropriate metrics
• Determine credit limits and set up new customers
• Conduct credit reviews on customers to adjust credit limits in a timely manner
• Monitor credit balances, payment performance and overall customer history to establish credit holds and additional action as appropriate
• Handle accounts requiring individual attention, problem accounts and accounts with special arrangements
• Identify and propose accounts for further action when collection becomes questionable.
• Manage status of accounts placed with a collection agency or lawyer
• Drive credit and collection process improvement to decrease past due accounts and DSO
• Forecast and track cash collections monthly
• Calculate and track DSO by month
• Collaborate cross-functionally with other departments to resolve disputed invoices

• Bachelor's degree or equivalent experience
• 7+ years of prior Credit experience
• 2 + years of leading/managing small credit/collection teams
• Experience with Credit and Collection practices (ideally in a manufacturing firm)
• Experience negotiating payment plans and terms
• Ability to handle difficult situations in a professional manner
• Strong organizational and effective time management skills
• Excellent communication skills (written and verbal)
• Proficient in MS Word, MS Excel
• Excellent problem-solving abilities
• Ability to adapt to change on a continuing basis

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