Manager: Faculty Practice

Temple University's Faculty Dental Practice is searching for a Manager: Faculty Practice!

Become a part of the Temple family and you will have access to the following:

Full medical, dental, vision coverage Paid time off 11 Paid Holidays Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE A generous retirement plan and so much more! Salary Grade: T27 Learn more about the "T" salary structure here: https://careers.temple.edu/sites/careers/files/documents/T_Salary_Structure.pdf A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source. Must be able to work nontraditional business hours including some shifts from 8 AM - 8 PM during the week and some hours on Saturdays. Job Summary: As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary.

Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones.

We train the experts who lead the field.

Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs. Using effective and efficient management principles and practices and in compliance with standards, laws and regulations as directed by regulatory and accrediting organizations, and state and federal governments the Manager of Operations will be responsible for all operational functions for the School of Dentistry, Faculty Dental Practice located at Broad and Spring Garden Streets. The incumbent utilizes sound dental business principles and management practices to ensure that the clinic provides professional services that support the mission and vision of the Dental School, and that patients receive access to the highest quality care. This includes directly handling any patient related issues or complaints. The operational management includes oversight of all financial transactions to ensure that the clinic is collecting on all services rendered through either payment from insurance companies or directly from the patient, and troubleshooting any invoices that are unpaid or denied for any reason.

In addition, the Manager of Operations will manage all clinical and administrative staff, which includes hiring and onboarding of new staff; keeping current staff trained on all equipment, procedures, software, policies etc.; performance reviews and disciplines; and setting staff work schedules. Other responsibilities will include working closely with the Faculty Director, other providers and staff to resolve any issues regarding patient treatment plans, scheduling, or anything involving clinical/office operations; managing inventory, equipment, and supplies; reviewing patient flow and all steps in the care process, and ensuring that patients receive quality care in a timely and respectful manner. Performs other duties as assigned. Required Education and Experience:

Bachelor's degree and at least 5 years of experience managing the operation of a large medical or dental clinic with a large number of providers. An equivalent combination of education and experience may be considered.

Required Skills and Abilities:

*Must be able to primarily work at our clinic located in the Broad St and Spring Garden St area, but travel to the main dental school as needed.

*Ability to obtain PA Child Abuse Clearances.

*Expert knowledge of the preauthorization and reimbursement process.

*Demonstrated ability to schedule, supervise and develop staff.

*Demonstrated computer skills, and proficiency with MS Office Suite.

*Exceptional organizational and planning skills, along with the ability to manage projects and prioritize work flows.

*Excellent customer service and interpersonal skills, along with the ability to interact with a diverse population of faculty, students, staff and patients.

*Excellent written and verbal communication and training skills.

*Demonstrated ability to be task and detail-oriented.

*Strong problem solving and decision making skills.

*Demonstrated ability to handle stressful situations with diplomacy.

*Demonstrated ability to handle confidential information. Preferred

*Experience using Electronic Health Records software.

*Knowledge of computer systems/applications used in dental practice.

This position will be on-site. This position requires a background check. This position requires Child Abuse Certifications prior to the commencement of service.

Temple University:Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.

Compliance Statement:In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report You may request a copy of the report by calling Temple University's Campus Safety Services at 215-204-7900.