Radiology Service Navigator - Mon - Friday 11am - 7:30pm

POSITION SUMMARY:

The Radiology Service Navigator is responsible for but not limited to performing clerical services necessary to support the Radiologists and the Radiology department. They are responsible for tracking, reporting and communicating radiology actionable findings in a timely manner. The Radiology Service Navigator will facilitate and enhance the working environment for the Radiologists by improving workflow to increase efficiency and productivity. This person will be expected to follow PHI and HIPAA organizational policies and guidelines.

Position: Radiology Service Navigator

Department: Radiology Scheduling

Schedule: Mon - Friday 11am - 7:30pm

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Keep track of all radiology actionable findings in the system dashboard and update with status and resolution.
• Communicate with ordering physicians when there is an actionable finding for their patient. Record the physician acknowledgement and next steps in log and Radiology report.
• Report on non-compliant physicians with actionable finding guidelines and escalate to Medical Director and/or Department Chief according to Radiology process.
• Communicate critical and semi-urgent findings to ordering providers as directed by the radiology residents and staff. After assistant reaches the ordering provider, he or she will read the conclusion of the preliminary or final radiology report to the clinician and request verbal acknowledgement from the provider. (Critical call documentation as needed).
• Contact outside clinics to communicate critical results to ordering providers (or covering physician or nurse).
• Track progress in system dashboard to ensure follow-up exams are completed upon recommendation by Radiologist.
• Daily review of exams changed due to protocol and obtain new prior authorization from referring clinics for these exams.
• Responsible for approving add-on MR, CT, and US studies if they meet written criteria as specified by the respective subspecialty sections. The Radiology Administrator will then enter the pertinent patient information into the online add-on spreadsheet and communicate with the radiology front desk as needed. If the criteria for add-ons are not met, the assistant will put the ordering provider in touch with the radiologist.
• Responsible for follow-up with ordering physicians and documenting their acknowledgment in the EMR and tracking resolutions.
• Relay technical issues to IT as directed by Radiologists.
• Will be available to all Radiologists in the department via pager, phone, or instant messaging.
• Triage Reading Room phone calls; transfer calls to the appropriate extension, and document and distribute messages to and from Radiologists.
• Coordinate dialogue between Radiologists and physicians.
• Will schedule and pre-screen patients for necessary exams and communicate conflicts/contraindications to the department lead/manager as needed.
• Communicate and confirm appointment times with patients.
• Review Radiology schedules for conflicts.
• Nominate images and scan reports into patient EMR from image cloud networks as needed.
• Other duties as assigned.

Must adhere to all of BMC's RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

Associate's Degree preferred

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

None

EXPERIENCE:

Two or more years of Administrative Assistant or related experience. Prior exposure to Epic, Excel and other electronic medical records systems is strongly preferred.

KNOWLEDGE AND SKILLS:

• Work requires analytical skills and judgment to interpret data and take the appropriate action in circumstances or situations, which are routine in nature. Recognizes when questions and situations are beyond routine knowledge base and direct appropriately to the Radiologists.
• Work requires the ability to understand and respond to written or verbal instructions. Incumbents must respond appropriately to instructions, questions, or requests for information. Have basic skills in PC hardware and software.
• Excellent communication and customer service skills are required.
• Ability to work independently
• Works well in a high-stress environment

Equal Opportunity Employer/Disabled/Veterans