Student Service Coordinator (Remote)

eLearning

Mizzou's Online Recruitment and Student Services team seeks a higher education professional who provides exceptional customer service. The ideal candidate will be an individual with a gift for conversation and listening who will help prospective students explore online degree programs, processes, costs, and career-oriented outcomes. Your work with individuals at the inquiry and application stages will support a larger vision of online student enrollment and persistence. This position is part of a highly collaborative team. While primarily supporting those at the top of the enrollment funnel, this role will be cross-trained to support the entire online student experience. Our streamlined approach allows exceptional support of prospective students from the start of their academic search process to the point of enrollment in an online program.

The Student Service Coordinator I will also be required to attend the annual on-site Mizzou Online All Staff Retreat and other on-site events as business needs dictate. Travel for this position is expected to be minimal.
The ideal candidate will have the following qualities:
* Gift for conversation and listening
* Helpful attitude
* Self-starter
* Open-minded and adaptable
* Flexible
* Collaborative and willing to be a team player
* Critical Thinker

Key Responsibilities:
* Provide exceptional customer service to prospective students seeking enrollment in online degree programs.
* Assist inquirers and applicants with the information they seek regarding campus applications, admission processes, program-specific requirements and degree outcomes via phone, email, and text.
* Investigate answers to student questions by exploring campus websites, internal systems, connecting with academic units and departments when information is not easily accessible.
* Ensure frequent, quality interactions with a nimble and timely approach to prospective student responses driven by campus and program-specific automated outreach.
* Participate with the team in strategic planning to optimize successful pathways for students.
* Make intentional connections with prospective students through a variety of communication methods to create and maintain positive relationships with students.
* Incorporate a student-centered mindset when working with students from a variety of backgrounds.
* Log information about each prospective student interaction in the appropriate software system(s).
* Collaborate with the team on communication and outreach strategies.
* Attend education recruitment events and similar virtual events as business needs dictate.
* Provide coverage for our frontline Student Support team when applicable.
* Attend professional development sessions focused on enhancing student recruitment strategies.
Other duties as assigned to support the mission and purpose of Mizzou Online.

Monday - Friday; 8:00am - 5:00pm CST

A Bachelor's degree or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Intermediate proficiency with Microsoft Office
Excellent verbal & written communication skills
Basic proficiency with Slate
Post-graduate education
Experience in higher education: fields of admissions, recruitment, or advising preferred
Demonstrated experience communicating with students, campus representatives, external stakeholders, and team members.
Excellent time management skills
Ability to collaborate cross-functionally

Salary Range: $19.47 - $20.65 per hour
Grade: GGS 008
University Title: Student Service Coordinator I
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Resume and Cover Letter

1. This recruitment is managed by the Office of Human Resources at the Columbia Campus. For application questions please contact OHR at 573-882-7976.
2. Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.