New

Sr Platform Engineer

Consumers Energy
parental leave, paid time off, paid holidays, 401(k)
United States, Michigan, Jackson
1 Energy Plaza Dr (Show on map)
May 22, 2025
Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to the Parnell East Office located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). General Summary of Job Responsibilities The Senior Platform Engineer provides virtual and physical infrastructure evaluation, design, implementation and 3rd Level technical support services to staff and customers on software systems by testing software and hardware products and maintaining associated documentation. The incumbent will provide network infrastructure Life Cycle management including deployment services to meet business needs. Troubleshoots very difficult infrastructure problems which can involve other groups such as server, application load balancing, firewall, cloud, OT Controls, and Information Security peers. Utilize automation to remove waste effort and improve user experience. Responds and follows-up on internal and external customer support problems. Essential Duties and Responsibilities Implement group policies to secure systems and improve network security connectivity infrastructure. Evaluate, Design, Plan and configure infrastructure, applications, monitor and management tools to best meet the company needs, and information security guidelines. Monitor vulnerabilities, plan and implement all remediation steps to meet Information security requirements. Complete Life Cycle management for all network connectivity infrastructure in both corporate and OT environments. Provides planning, peer coordination, project implementation and operational support and optimization. Provide highly technical (3rd Level) hardware and software break-fix support to end users for tickets escalated from the Service Desk, desktop, Information Security, or other support groups. Provide timely response to client and management requests. Give status updates on such requests on a regular basis. Assist end-users and other IT groups by phone and email with third-level technical support. Contribute knowledge and updated information to maintain the Help Desk and desktop SOPs and Training manuals for Tier I/II support. Work with server, network and IS groups to resolve technical problems on the desktop or project based requests. Utilize scripting to automate and remove manual steps and improve user satisfaction. Other duties as assigned or may be necessary. Knowledge/Skills/Abilities Excellent communication skills both written and verbal. Proficient in Microsoft Office applications to perform End Point management services. Technical skills to design, plan and implement and support highly Technical infrastructure and applications (virtual and physical) solutions. Ability to analyze, organize, and prioritize work while meeting multiple deadlines. Routing protocols - BGP, OSPF. Cellular modems and routers. LAN switching corporate and industrial. GRE and IPsec VPN technology. IoT management platforms. Packet capture and analysis tools. Experience and Education Bachelor's degree in Computer Science or related fields with 4 years of experience in an advanced platform engineer role [OR] Associate's degree in Computer Science or reated fields with 6years of experience in an advanced platform engineer role [OR] High School Diploma or GED with 8 years of experience in an advanced platform engineer role. Why should you join our team? At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service. What we offer: Competitive compensation packages Medical, Dental and Vision 401k with company match Paid parental leave Up to 13 paid Holidays Paid time off Educational Assistance Program Diversity, Equity & Inclusion: We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership. All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.