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Fraud Specialist/Fraud Operations Specialist I

Spectraforce Technologies
United States, Kansas, Overland Park
May 23, 2025
Job Title: Fraud Specialist/Fraud Operations Specialist I Duration: 3 months Location: Overland Park, KS,66251 Shift Hours: Mon-Fri 08:00 AM-07:00 PM CST and Saturday 08:00 AM-05:00 PM CST Note: This role will be hybrid, 3 days office/2 days remote, after training is complete. Note: Must be able to work a flexible schedule, including nights, weekends, and holidays. Summary: Conduct in-depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations, and/or compliance with fraud policies in all business channels. Role will support Fraud Mgmt. Key Responsibilities: Reviews, identifies and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve the issue. Phone calls, using Slack to communicate with the team, and reviewing documents to validate identity. Experience navigating multiple computer screens and programs while interacting with customers on the phone. Establishes and improves fraud-related processes. Identifies issues and recommends solutions on team projects. Perform research and conclude. Research and/or notify appropriate internal staff for customer verification or legal action. Participates in the establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigates and responds to fraud escalations. Analyze relevant data to confirm or clear fraud, and validate customer ID authentication and violations of fraud policies that could adversely impact. Evaluate fraud trends related to fraudulent orders and identity theft. Establishes and improves fraud-related processes. Identifies issues and recommends solutions on team projects. Must-Haves: Must have excellent conversational skills in English. One year of experience operating a computer in a Windows-based environment. One year of experience in fraud, customer service, or a call center environment. At least 1 year of relevant experience is required. Priority Soft skills: Strong verbal communication and active listening skills. Technology Requirements: Programs, Systems, etc Education: High School diploma or equivalent