Desktop Support Specialist

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Summary:

We are seeking an experienced and motivated Level 2 Desktop Support Specialist to join our desktop support team and ensure the delivery of high-quality technical support services to our organization. The Level 2 Desktop Support Specialist will be responsible for providing advanced technical assistance, leading training initiatives, and serving as a mentor to junior team members. The ideal candidate will possess strong leadership skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service.

Responsibilities:

• Lead and mentor a team of desktop support technicians, providing guidance, training, and ongoing performance feedback.
• Serve as the primary point of contact for escalated technical issues, resolving complex problems and ensuring timely resolution.
• Develop and implement training programs to enhance technical skills and knowledge of desktop support team members.
• Collaborate with other IT departments to identify and address recurring technical issues and implement long-term solutions.
• Stay up to date with emerging technologies and industry's best practices, sharing knowledge and insights with the team.
• Assist in the creation and maintenance of documentation, including knowledge base articles and standard operating procedures.
• Function as a liaison between the desktop support team and other departments, fostering effective communication and collaboration.
  
  Requirements:
  
• Bachelor's degree in information technology, Computer Science, or related field preferred.
• Seven years of Desktop Support experience, with at least 2 years in a leadership or supervisory position, (in lieu of college education).
  Strong technical knowledge of desktop hardware, software, operating systems, and peripherals.
• Valid California Drivers License and reliable transportation are required.
  
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Estimated Pay Range: $32.24 - $33.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.