DIC Scheduling Associate

Job Description

1. Communicates with patients and gathers pre-appointment information.

• Screens patients to ensure physical and safety requirements for specific procedure/testing are met.
• Obtains various pre-appointment patient test results, as required.
• Schedules appointments/procedures and enters information into department computer system.
• Reviews availability and geographic proximity of various DIC sites to provide optimal appointment scheduling.
• Utilizes knowledge of various equipment capabilities and restrictions to ensure appropriate scheduling of procedures / tests.
• Prioritizes schedule with consideration of needs / preferences of multiple physicians and departments.
• Communicates appointment time, place and provides detailed preparation instructions to patient.

1. Responds to and resolves patient questions and issues, as needed. Informs management of complex scheduling issues, as needed.
2. Collects and distributes needed information, records, and reports, as required.
3. Performs related duties as required.

Job Qualification

• High School Diploma or equivalent, required.
• Previous customer service experience, required.
• Working knowledge of computer applications, required.
• Data entry skills (80 keystrokes per minute), required.
• Medical terminology knowledge, preferred.
• Those full-time employees hired on or after July 1, 1998, may be required to work every weekend for two years.

Ability to communicate effectively
*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).